Management of operational requests and troubleshoot issues, working with a diverse group of usersCreated and Managed Projects of different sizes from adding new features and functions to migrating a new business into SalesforceDeveloped and Maintained Reports and Dashboard for almost every role in the company from executives to individual contributors Worked Closely with Sales Team documenting existing processes and improving existing process to address gapsParticipate actively in change management efforts to implement better practices, new processes & improvementsDevelop strong relationships with sales and other stakeholders to ensure proper use of the applicationUsed Agile methology to design, test, and implement new features on Salesforce2019 CIO Award-Individual Contribution

Management of operational requests and troubleshoot issues, working with a diverse group of usersCreated and Managed Projects of different sizes from adding new features and functions to migrating a new business into SalesforceDeveloped and Maintained Reports and Dashboard for almost every role in the company from executives to individual contributors Worked Closely with Sales Team documenting existing processes and improving existing process to address gaps Participate actively in change management efforts to implement better practices, new processes & improvementsDevelop strong relationships with sales and other stakeholders to ensure proper use of the applicationUsed Agile methology to design, test, and implement new features on Salesforce2019 CIO Award-Individual Contribution (1 of 4 winners this year)

Successfully took over existing implementation which was greatly under utilized and within 3 month our team was forecasting from SalesforceMaintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.Conducted training on all sales force systems to sales and marketing teams.Created training materials based on business requirements.Created Custom Objects and Fields to manage non-standard Business. Join Xyratex and immediately began working on identifying key issues to correct the existing instance and make it usable for forecasting and reportingHubspot intregation and administration (Marketing Tool)

• Develop and maintain an in-depth expertise in HarvestMark technology, products and solutions.• Evaluate customer production processes to determine how to integrate the HarvestMark solution with minimal impact to customer operations. • Participate in the architecting and building of end-to-end customer solutions using hardware and software components, and conducting the solution installation, integration and testing.• Work with local vendors to source hardware and components as needed for customer solutions.• Produce customer documentation and tools relating to the solution design, operation and maintenance.• Provide training on solution design, operation and maintenance (Onsite or Online).• Work closely with customers to resolve technical issues and ensure the timely adoption and smooth transition of our solution.• Work with HarvestMark Sales Team to develop demonstrations that present solutions effectively and professionally.• Attend customer meetings and provide a technical point of contact for customers.• Domestic and international travel.

• Provide immediate support to sales representatives, partners and existing customers in a wide range of areas including product configuration, quotes, product updates, handling of orders and RFP responses.• Work collaboratively with the Business Units and Management to generate competitive quotes. • CRM Administrator (Salesforce.com) Evaluate and implement all Salesforce.com related customization, reporting and integration projects. Design, develop and maintain all company, team, and individual dashboard metrics. Design, develop and maintain workflow rules, validation rules, email notifications, etc. Database de-duping and cleanup. Add, configure and train new Salesforce users.• Track opportunities and provide weekly reports. Report on reasons for wins and loses. • Configuration Tool Administration (Big Machines)-New and existing product implementation and maintenance including but not limited to the creation of new data tables, part numbers, pricing and programming of new rules and logic. • Identify improvements to sales process, propose improvement to executives and business units. Implement changes. • Work closely with Marketing, Finance and Product Management during the development phase of new products and product modifications, to reflect new information across all sales systems and tools.• Price Catalog Management and Distribution (SAP)-Maintain existing price catalog for products including price, description and configuration hierarchy. • Project Manager for BigMachines- Managed project to defined, modeled, engineered, built, and implement product configuration tool for Server, Storage, and Software Business Units.• Assist the Product Managers in creating bundled packages by preparing files for PLC Program Manager. This includes gathering all required parts, pricing and royalty information.

• Internal sales order handling including quote generation, order changes, cancellations, coordinating with customer service for status on orders from related plant departments in ensuring the delivery commitment to clients is met.• Handle Inbound Calls and qualify for Regional Sales Managers. • Follow on Leads from Trade Shows, and other sources.• CRM Administrator (Salesforce.com) Evaluate and implement all Salesforce.com related customization, reporting and integration projects. Design, develop and maintain all company, team, and individual dashboard metrics. Design, develop and maintain workflow rules, validation rules, email notifications, etc. Database de-duping and cleanup. Add, configure and train new Salesforce users.• Creation of Insides Sales Standard Operation Procedures, phone scripts, spiffs, email templates for a wide range of questions, sales flow, and many other additional tools and procedures.• Create and deliver qualified opportunities to Accounts Managers.• Consolidated all ITPG phone numbers and created phone tree to route incoming calls to correct individuals.• Identified decision makers amongst the targeted leads in order to start sales process.• Work Closely with Account Managers and Sales Supervisor to determine essential strategic approaches for sales.• Maintain and expand the database of prospects and qualified leads.• Support resellers and channel partners throughout the sales cycle.• Capturing of accurate and complete information in Saleforce.com (CRM).

• Manage caseload of 100 families who participate in the Alternative Payment Program.Conduct individual interviews with parents to determine economic status as related to eligibility.• Enroll new families into the Alternative Payment Program and maintain eligibility certification.• Monitor caseload to ensure compliance with federal, state and Agency rules and regulations.• Participated with families in the development and implementation of goals, objectives and procedures for the Alternative Payment Program.• Contact families on regular basis to request information via phone, email or mail.

• Provide supervision and care to foster teens in a residential/educational setting. • Assure resident teens follow the structure set up at every home and redirect residents when appropriate. • Assist residents with daily task and teach them living skills. • Mentor and counsel the residents. • Supervise recreational areas. •Transporting residents and dispensing medications.

• Supported the Rapid Response Team which consists of 4 Coordinators and Supervisor, by providing for their broad administrative and planning needs. • Took all daytime FTC (Family Team Coordinator) calls requesting assistance• Generated action request forms and track all incoming request • Entered all progress notes created by RRT coordinators and supervisor• Maintained all forms by ensuring that all changes are distributed to coordinators and supervisor• Maintained the On-call schedule for coordinators and distribute to CYFN staff• Provided additional administrative assistance as needed