Eduardo N. Email and Phone Number

- Work on customer retention, managing and maintaining relationships with a portfolio of customers. ensuring that they obtain the best result.- Monitor client results and prepare usage reports:- Maintain active communication with customers:- Develop engagement and learning flows and materials for clients:-Identify success milestones and resolve bottlenecks in the use of products:- Propose strategies for continuous improvement of customer processes:- Gather information to build successful cases:- Review and present new resources, processes and tools to customers:- Identify new business opportunities: -Identify and mediate conflicts and friction with customers.- Strategic meetings to ensure customer success.

The role of a Customer Success in the partnerships area at RD Station is responsible for monitoring the development of its partners, the use of RD Station software and obtaining results through digital marketing, both for its consultants and end customers.I worked on two teams in which I managed portfolios of up to 1.5M/month and also built, together with my peers, an operation to manage partners with lower revenues with a focus on improving their experience and increasing the base of partners covered.Performed activities:- Account management:- Digital marketing consultancy to generate opportunities for the agency and its clients;- Marketing methodology training for advertising agencies;- Training for using the RD Station software.- Technical knowledge of inbound marketing:- Attracting organic and paid traffic Lead generation and management- Email marketing campaigns- Production and promotion of landing pages- SEO techniques and content marketing strategies for lead nurturing, marketing automation, and results analysis;- Training focused on optimizing demands and services.- Negotiation for retention and growth.

- Responsible for onboarding and implementing API and APP clients: Responsible for the medium and large client portfolio (Enterprise);- Service and direct contact with C and/or VP-level;- Creation in conjunction with sector coordination to change the mindset from operations to Customer Success- Focal point for continuous improvement of the product, back office platform (BackOffice), product operationalization and reduction of churn.- - Develop and improve processes in the CS area to promote excellence in the customer journey Handling CRM tools, HelpDesk/ServiceDesk (PipeRun/Pipedrive, Zendesk/Movidesk);

- Responsável pelo relacionamento com o clientes 4all, Uhuu!, Recarga Agora, Indigo, e demais. Garantindo a entrega dos serviços e zelo da imagem do parceiro; - Resolução de problemas dos clientes com alto grau de independência e trabalho junto as outras equipes; - Indepedência e autonomia ao solicitar e indicar erros relacionados a aplicações utilizando metodologias agéis;- Suporte nas operações de assistência técnica a fim de garantir a qualidade e eficiência das operações;- Assessoria na resolução de casos envolvendo Procon e Reclame Aqui; - Suporte aos clientes TOKPDV, incluíndo instalação de software, certificados NFe e demais incidentes;- Demais atividades como apoio a gestão na execução de relatórios, plantões de acompanhamento e implantação de projetos. - Gestão de backlogs via ambiente Zendesk (e-mail e chat);- Adequação e leitura ao clilente;- Desenvoltura a líderança

- Auxiliar na identificação dos procedimentos realizados na unidade concedente de estágio;- Acompanhar planejamento de eventos, auxiliar na elaboração de materias para divulgação;- Elaborar relatórios referentes as ações do shopping, elaborar briefings, supervisionar APP e SITE relacionados ao Shopping;- Elaborações de ações de marketing online/off-line;- Emissões de notas referentes ao setor, prestação de contas no setor.