• Oversaw a team of technical support engineers, ensuring timely resolution of customer inquiries and technical issues• Implemented new support processes and procedures to streamline operations and improve efficiency• Collaborated with cross-functional teams to escalate and resolve complex technical issues in a timely manner• Conducted regular performance evaluations and provided ongoing training and development opportunities for support staff to enhance their skills and knowledge• Performed meticulous quality monitoring of the technical support section, guaranteeing optimal performance and prompt issue resolution• Orchestrated dynamic partnerships with senior leaders across branches to strategize and implement highly efficient planning initiatives• Worked with internal and external clients to develop a solution to their needs

• Developed detailed project schedules and timelines using software tools such as Microsoft Project to ensure efficient resource allocation and timely project completion• Implemented cost control measures to monitor project budgets, track expenses, and identify areas for cost savings, resulting in a reduction in overall project costs• Led cross-functional project teams in the planning and execution of complex engineering projects, coordinating with stakeholders to ensure alignment with project objectives and deliverables• Conducted risk assessments and implemented risk mitigation strategies to proactively address potential project delays or setbacks, resulting in an on-time project delivery rate of 95%• Skillfully represented the company's interests and objectives as a dedicated on-site representative

• Executed end-to-end project design, assembly, testing, installation, commissioning, and troubleshooting• Collaborated with cross-functional teams to troubleshoot and resolve technical issues, ensuring seamless integration of applications• Conducted thorough analysis and testing of new applications to identify bugs/errors and improve overall performance• Provided ongoing technical support and training to customers, resulting in high levels of satisfaction and retention• Produced and reviewed comprehensive technical documentation for projects• Spearheaded projects, delivering technical guidance to team members, ensuring adherence to high quality standards, and consistently achieving sustainable results

Worked on two different projects, one being from the department of chemistry and another being from the electronics department, both concerning the development and automatization of measurement equipment.

Assistant at the electronics storage room supplying the students all the material they need to develop their projects.

Online watch retailer.

Development of a informative website and web applications for Azura Joyería and Distribuidora Lázuli