Eduardo Ramirez Email & Phone Number

Costa Rica

Working with Fortune 500 companies, responsible for P&L and leading +600 people who provide Digital Marketing services, including creative/content design-creation, media management & emerging techs such as XR/GEN AI.Stand-up of new offerings/delivery centers & Companies' Acquisitions integration.

San Jose, Costa Rica

Heredia

• Managing multi-channel digital marketing teams (80+) for pharmaceutical industry. Working with multi-regional teams and decoupling models at large scale, standardization of development life cycles in global marketing organizations. • Mobilizing/Supervising new/existing production teams placed in different centers/regions (~2M-~10M revenue p/year).• Responsible of overall Account’s health (Client’s satisfaction/Revenue targets).• Executing effective workflows and communications channels to manage multi-regional teams.• Managing complex clients and escalation resolutions.• Managing multi-capability teams with different services/channels.

Costa Rica

Program Manager for US Region.• Managing a multi-capability development team of 50+ people and a group of 10+ PMs. (for pharmaceutical industry – one of the Fortune 500 companies)• Client Service Manager: Managing client high level expectations for US Global Region as well as get involve on critical projects when required.• Leading Implementation of internal PM office: o Provide methodologies and templates for managing projects in compliance with PMI.o Support Project Managers by provide trainings in project management best practices and assisting in project execution. (Coaching and Mentoring)o Manage project portfolio (forecast and prioritization)o Manage pool resources allocation: Line up resources based on forecast and projects priorities, coordination of new staffing acquisition based on forecast (In charge of Hiring and Onboarding process).

Costa Rica

• Planning and coordination of web development projects, managing a web development team (10+ people) for automobile brands.• Management of team workflow and allocations: providing day-to-day leadership (Scrum meetings).• Work with main stakeholders: Keep them updated about their projects (Weekly status meeting) by negotiating deadlines and priorities especially when we have more projects than people. We have to keep their expectation ground ( Project constraints)• Also worked in several internal projects as processes improvements & standardization, PM best practices implementation and PMO implementation.• Team building: Always planning session/group activities trying to keep their moral up and making sure that they are perform as expected.

• Plan and control critical company IT projects in order to achieve project’s objectives • Present weekly status reports per project to the main stakeholders.• Develop and implement Project Management methodology and standards in IT department, according to the best practices of PMI.• Develop and implement software development life cycle methodology and standards.• Interviewing and hiring technical personal to work in our principals projects.• Develop web applications using ASP.NET, Web Services, SQL server 2000 and C#.

• Plan and control of a financial project.• Leading software’s team in order to achieve the project’s goals.• WorkPlan of critical financial system.• Analysis and design of projects using UML definitions.• Develop web applications using ASP.NET, Web Services, MBI, SQL server 2000 and C#.

Analysis, design, develop and implement customize software to small companies.

Pmp, Project Management

Master, Project Management

Seminars, Project Management

Activities and Societies: I took the following seminars (3 days long each): Scope Management Time Management Cost Management Risk.

Bachelor, Computer Engineering