Key Responsibilities: - On site and remote support to the company's employees- Troubleshooting to identify root cause(s) and execute right correction(s)- Escalating findings properly when major issues occur-Investigating new implementations or updates based on account(s) needs- Monitoring Tech America's internal needs and client's network

Key Responsibilities: - On site and remote support to SYKES's employees from different clients, such as SONY, PlayStation, Expedia, Cigna, ViaSat, Xoom PayPal, Guardian, and others- Troubleshooting to identify root cause(s) and executing proper correction(s)- Escalating to involved departments according to root cause(s)- Investigation for account(s) implementations- Performing PCI procedures/practices to guarantee contractual agreements- Patching performed through internal software for mass deployments for keeping up-to-date systems

Key responsibilities: - Monitoring transactions (remittances, reloads and bill payments) sent from USA, Canada and Europe to different regions of the world- Contacting partners to comply with SLA and/or escalations- Identifying root cause(s) from issue(s) through internal tools- Escalating root causes to correct department based on findings- Continuously getting in communication with proper partner's contact(s) to speed up solutions

Key Responsibilities: - Monitoring transactions (remittances, reloads and bill payments) sent from USA, Canada and Europe to the rest of the world- Contacting partners to comply with SLA and/or escalations- Identify root cause(s) from issue(s) through internal tools- Escalating root causes to correct department according to findings- Continuously getting in communication with proper partner's contact(s) to speed up solutions

Key Responsibilities: - Team leader and personnel management- Monitoring to ensure the best manufacturing practices compliance- Keeping an updated inventory to identify minimum and maximum sales to increase vending opportunities, and stock required to fulfill customers demands

Key Responsibilities:- Creating content for new and previous websites and/or applications programmed by internal team developers- Maintained up-to-date knowledge of all systems- Worked to ensure an easy way to understand company's internal applications for all departments