Quality Coordinator (Manufacturing Engineering Operations)Leading the quality department and manage the quality risks on the manufacturing sectors, that the product meets the requirements.Influence early development stages to reduce the product quality risksCoordination of all quality activities on the assembly lineFollow up on Customer complaints on quality manufacturing issuesContinuous improvement of the department through establishing and executing the necessary… Show more Quality Coordinator (Manufacturing Engineering Operations)Leading the quality department and manage the quality risks on the manufacturing sectors, that the product meets the requirements.Influence early development stages to reduce the product quality risksCoordination of all quality activities on the assembly lineFollow up on Customer complaints on quality manufacturing issuesContinuous improvement of the department through establishing and executing the necessary processes changesAchievement of the goals according to the quality master planOrient management team on the main issues or main quality risks.Participate for the dept. (cost-center) budget creation and follow up Show less

Representing SPC Consulting group as consultant for Automotive industries to provide customized solutions for projects, certifications, or continuous improvement projects. ● Coaching to Automotive industries Management System Certifications (ISO9001, IATF 16949, VDA 6.3, CQI’s) ● Training on AIAG Core tools (APQP, MSA, FMEA AIAG-VDA, SPC, CP, PPAP) ● Training on lean manufacturing tools.

Manage Process Quality, Customer Service, Warranty Engineering, Metrology and Incoming inspection resources (including sorting activities at customer site) Communicates information on product quality to internal staff and customers, including top management and corporate group. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity (IATF 16949, BIQ, VDA, CQIs, etc) Ensures quality of brush motors… Show more Manage Process Quality, Customer Service, Warranty Engineering, Metrology and Incoming inspection resources (including sorting activities at customer site) Communicates information on product quality to internal staff and customers, including top management and corporate group. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity (IATF 16949, BIQ, VDA, CQIs, etc) Ensures quality of brush motors, brushless motors, molded components, switches and activators assembly lines for the automotive industry Executes annual quality improvement strategy and deployment Provides coaching, supervision and development opportunities for quality team members Show less

Act as a Liaison between Design Engineering and Manufacturing Engineering in the implementation of new projects to improve the consumers satisfaction.Obtain and analyse Service data in order to identify opportunities for improvement in the product, in the process or in the raw material in order to eliminate failures in the field.Lead Service Call rate improvement projects.Work directly with Manufacturing, Engineering, Design and Quality management in a team environment for problem… Show more Act as a Liaison between Design Engineering and Manufacturing Engineering in the implementation of new projects to improve the consumers satisfaction.Obtain and analyse Service data in order to identify opportunities for improvement in the product, in the process or in the raw material in order to eliminate failures in the field.Lead Service Call rate improvement projects.Work directly with Manufacturing, Engineering, Design and Quality management in a team environment for problem solving. Show less

Managed all Juarez Refrigeration Service Call data from QES, Service Bench and CRM systems and process the information to deliver Reports to all levels within the organization in order to take actions to improve the Customer SatisfactionCreated, updated, and maintained local Service Extract databases, and build charts and reports as required.Leaded projects to Improve Customer Satisfaction interacting with Manufacturing, Quality, Design and Purchasing departments.

Implemented PFMEA for new models and current process and interact with teams working on preventive actions implementation in all manufacturing areas (Cabinet and doors Fabrication/Foam, Preassembly and Final assemblyCoordinated team for Poke Yoke implementation on Refrigerators Fabrication and Assembly lines.Provided training and advice on problem solving, APQP, PFMEA, Control plan, and other quality tools and techniques where is required.

Improved Customer Satisfaction, achieved agreement about PPAP requirements with customers in order to comply with the PPAP promise date, negotiate interim PPAP approvals.Collected PPAP requirements and send PPAP package and PSW to customer for approval.Information of PPAP requirements organized (Access database created to manage PPAP data)

Achieved Scrap Reduction from 1.5 to 0.25 USD/unitAchieved Productivity increase from 120 to 180 units/hrDefined standard criteria to release suspect parts and repair standards.TPM & TPS leader and continuous improvement.

Quality Process EngineerUpdated and reviewed PCP, PFMEA, PFC, Work instructions, visual aids as scheduled to all plant.APQP team member, responsible to document new processes and contribute to perform several tasks in the PPAP process.

Main contact with customer’s quality department to follow up and negotiate quality rejections and customer concerns.Coordinate multidisciplinary teams to solve quality issues. (8D`s, Cause – Effect Diagram, 5 Why`s,)Coordinate conference calls with customers from USA, China, England, Australia, Canadá & Spain to inform and negotiate quality issues.

Contacto de calidad con clientes para seguimiento de quejas de calidad.Coordinar equipo multidisciplinario para solución de problemas (8D’s)Coordinar teleconferencias con clientes de USA, China, Inglaterra, Australia y Canadá para informar y negociar sobre problemas de calidad.