As a business professional with over 25 years of management and operations experience, my core focus is to ensure my team meets or exceeds customers’ expectations. To achieve a high level of customer satisfaction, I ensure that employees under my leadership experience a positive work environment conducive to their growth and development. By adopting a customer and employee-centered approach, I have enjoyed a successful record of accomplishment. Organizations that have provided me with opportunities have benefited from my professionalism, keen decision-making abilities, and strong communication skills, with adherence to integrity, quality, and compliance. Most recently, I had the opportunity to share my 20-plus years of business experience and knowledge formally in the classroom as an adjunct business professor, and I enjoyed every minute.