Eduardo Simoni Email & Phone Number

Stoke-On-Trent, Inglaterra, Reino Unido

Hortolândia, São Paulo, Brazil

Managed a high-volume of request for Service on different systems since initial collaboration with client teams with a focus on estimating price of requested services (Server Decom, Server Build), prioritizing based on client's needs, engaging and liaising with ongoing technical team for simple requests, and funneling complex requests to appropriate project manager. Planned and prioritized RFSs through all cycle, while determining implementation costs and coordinating with different technical teams. Served as client’s primary point of contact for critical issues affecting operations by following escalation plan and managing communication to mitigate and resolve a crisis. Minimized risks and prioritized issues by contributing as delivery project manager for the Client Cloud environment. Developed and maintained high-level engagements with different technical teams and technical managers located in both South and North America, supporting the largest producer of long steel in Latin America (Gerdau).

Hortolândia, São Paulo, Brazil

Worked as a first point of contact to implement, administer and support IBM Web Security E-mail Gateway Applications (McAfee Email Gateway, Proofpoint Email Protection Suite, IronPort, Sendmail). Planned and deployed patches, hotfix, version upgrade and test plan. Responded to high complexity calls, incidents, problems and managed the continuous improvement of knowledge base with detailed procedures and documentation while acting as technical leader managing overall engagement of support team for responding low and medium complexity Incidents and as a Mentor by training of the team to support customer environment. Managed critical technical situations through phone with client and software vendors towards quick resolution. Provided end user support for big companies based on North America (Allianz Life, Honda and Nasco).

Hortolândia, São Paulo, Brazil

Supported a large email and collaboration environment for North America and Canada IBM email and calendar domino users, servers, including Lotus Domino, Lotus Notes, Notes Sametime, and Lotus Notes Traveller with all levels of support and working along with the IBM L3 Notes and Domino team in Ireland to triage and troubleshoot complex issues and create improvement requests with the development team. Successfully completed a Knowledge Transfer Project supporting the transition from IBM US (Poughkeepsie) to IBM Brazil (São Paulo) through in person absorption of all tasks, knowledge base, learning and training.Achieved 4 Certifications as listed to support 300+ Domino Servers and Email/Calendar application for all US and Canada IBM employees, including executive support.o IBM Certified System Administrator Lotus Notes and Domino 6/6.5 Certification 02/26/07o IBM Certified System Administrator Lotus Notes and Domino 7 Certification 12/22/07o IBM Certified System Administrator Lotus Notes and Domino 8 Certification 12/22/08o IBM Certified Advanced System Administrator Lotus Notes and Domino 7 Certification 11/10/09

Hortolândia, São Paulo, Brasil

Bachelor'S Degree, Information Technology

Bachelor'S Degree, Information Technology

Associate'S Degree, English As A Second Language Student