Eduardo Sisnando Email and Phone Number
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Experienced Technical Support Engineer. Experience on complex scenarios of data migration from on-premises technologies to Office 365, since I already migrated more than 200k mailbox to Exchange cloudExceptional collaboration skills on complex multi-faceted programs across multiple groups with varying priorities.
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Technical Support - Microsoft Office 365 AmbassadorGigmo Solutions Jun 2022 - PresentWilmington, De, Us
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Modern Experience Sme | Aadp SmeExperis May 2021 - Oct 2022Milwaukee, Wi, Us -
Technical Support - Microsoft Office 365 AmbassadorUpwork Oct 2020 - May 2021San Francisco, California, UsI provide customer service experience to O365 customers. I'm first point of customer engagement, providing thoughtful day-to-day comprehensive technical support to administrators from initial challenge through resolution. -
Migration Velocity Manager – Microsoft Fasttrack CenterExperis/Manpower Group Jun 2018 - Sep 2020Milwaukee, Wi, UsFocused to help customer executing their data migration strategy to adopt the Microsoft Cloud. Assist other resources at Microsoft to understand the overall migration process and is the point of contact with the customer until the completion of Migration phase. This skill the accountability of successful delivery of mailbox, file share and others type of Migration.
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Fasttrack EngineerExperis/Manpower Group Jan 2018 - Jun 2018Milwaukee, Wi, UsExecute, manage and lead a set of FastTrack customers through the Onboarding technical and support process.Support and resolver customer deployment issues, identifying problems, devising solutions that meet the customer needs.Conduct adoption remote/virtual workshops.Implementation of Active Directory Syncronization ( AAD Connect), Active Directory Federation Services (ADFS).
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Microsoft Office 365 -- Subject Matter Expert (Sme)Teleperformance May 2017 - Dec 2017Paris, Île-De-France, Fr -
Microsoft Office 365 Account | Tier 2 Partner Support- LatamTeleperformance Jan 2016 - Apr 2017Paris, Île-De-France, Fr- Give assistance to Office 365 Global Administrators and Partners on deployment and support of Hybrid, DirSync, ADFS and ADFS Proxy Environments.- O365 Application Experience: (Lync/Skype For Business, SharePoint, OneDrive, Yammer) - Exchange Server 2007, 2010, 2013, 2016 - Exchange Server side mail flow connectively/troubleshooting experience - Exchange Online/ EXO - Active Directory experience - DNS / DHCP / SMTP /TCPIP - Auto discover - DirSync - ActiveSync - Migration experience (staged, IMAP, cutover, hybrid) - PowerShell - Active Directory Domain Services (AD DS) - Active Directory Federation Services (AD FS) - Outlook Anywhere - SSL certificates - POP3/IMAP4/SMTP-based mail systems
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Office 365 Concierge AmbassadorExperis Sep 2015 - Dec 2015Milwaukee, Wi, Us• Support the Outlook application (Versions 2003, 2007, 2010, 2011 for Mac, and 2013). • Microsoft Office 365 Support Engineer for Brazilian Excelsior Customers (150+ licenses) and Portugal Premier customers; • Office 365 Support including Exchange Online and Lync Online; • Assist Office Pro Plus deployment; • Work with Customer to solve emergency issues as Service Interruption and reduce business impact; • Identify customer needs and recommend best practices and products to increase productivity; • Customer and User Education; • General desktop support, knowledge of various Microsoft products including: Exchange Server 2007/2010/2013/2016, Windows Server 2008-2012 R2, Lync 2010/2013, PowerShell and MS Office 20010-2016.
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Microsoft Office 365 Account | Tier 2 Support Engineer - LatamTeleperformance, Usa Jan 2015 - Sep 2015Paris, Île-De-France, Fr• O365, Exchange Online Configuration• Active Directory Break fix troubleshooting• DirSync Break fix troubleshooting• ADFS Federation Break fix Troubleshooting• DNS, MX, SPF, and Auto discover configurations• Mailbox Connectivity troubleshooting • MS Office Suite installation for O365 Portal• OWA and Outlook Troubleshooting• PowerShell knowledge • Lync Support specialist• Partner Support engineer included Syndication Partner.• Communities Support Moderator (Portuguese Team)
Eduardo Sisnando Skills
Frequently Asked Questions about Eduardo Sisnando
What company does Eduardo Sisnando work for?
Eduardo Sisnando works for Gigmo Solutions
What is Eduardo Sisnando's role at the current company?
Eduardo Sisnando's current role is Technical Support - Microsoft Office 365 Ambassador.
What is Eduardo Sisnando's email address?
Eduardo Sisnando's email address is ed****@****ris.com
What skills is Eduardo Sisnando known for?
Eduardo Sisnando has skills like Negotiation, Customer Service, Sales Management, New Business Development, Technical Support, Marketing Strategy, Business Planning, Microsoft Office, Windows, Microsoft Exchange, Active Directory, Management.
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