Eduardo Tiani Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

- Respond to customer queries in a timely and accurate way, via email or chat.- Identify customer needs and help customers use specific features.- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).- Update our internal databases with information about technical issues and useful discussions with customers.- Share feature requests and effective workarounds with team members.- Inform customers about new features and functionalities.- Follow up with customers to ensure their technical issues are resolved.- Gather customer feedback and share it with cross-functional teams.

Brazil

Audited different companies such as Banks, telecommunications companies, investments companies, and others.- Consulted with various business and support teams on designing, building, and maintaining network security.- Ensured applications and infrastructure services were designed and implemented to the highest security standards.- Partnered internally and externally to make effective business decisions.- Supported the development of cyber security strategies at the direction of the Chief Information Security Officer.🏆 Achievements/Successful Projects- Achieved higher security levels on Network Infrastructure, focusing on internal and public-facing vulnerabilities, solving and mitigating the risks. (testing, validating, researching, consulting). - Supported the customer in fading the topology and Network devices vulnerabilities and misconfigurations. - Serviced on Firewall rules security providing auditing and support for corrections on Fortinet, Checkpoint, Cisco ASA, IPtalbes, WatchGuard, and Palo Alto. - Developed some Scripts for task automation using Python, VBA and Shell Script.

Brazil

- Monitored computer networks for security issues.- Investigated security breaches and other cybersecurity incidents.- Installed security measures and software to protect systems and information infrastructure, including firewalls and data encryption programs.- Documented security breaches and assessed the damage they caused.- Worked with the security team to perform tests and uncover network vulnerabilities.- Fix detected vulnerabilities to maintain a high-security standard.- Supported colleagues in installing security software and understanding information security management.- Researched security enhancements and made recommendations to management.🏆Achievements & Successful Projects- Developed company-wide best practices for IT security.- Vulnerability scans (Nessus, NMAP)- Web vulnerability validation.- Executed weekly Web Vulnerabilities report.- Managed the network devices' vulnerabilities report.

Postgraduate Degree, Science In Cybersecurity

Bachelor In Computer Science, Computer Science

Activities and Societies: Certificações.