Eduardo Vargas Email and Phone Number

Work closely with customers, users, and other stakeholders to get feedback, identify needs, create stories, and prioritize the product backlog.Directed the design, development, and implementation of energy and water auditing software for utilities (SaaS) including team resource scheduling, energy auditing software, water auditing software, and customer self-service software.Identifying training needs, creating a training development plan, and tailoring programs to resolve specific problems in the utilities customer service sector. Build and maintain trusted relationships with key customers including Beaches Energy Services, the City of Austin, Ocala Electric Utility, Keys Energy Services, the City of Bushnell, the City of Mount Dora, the City of Newberry, JEA, and the City of Gainesville in the areas of engineering, billing, customer service, and community outreach.Hiring and overseeing employees, software developers, and contractors, evaluating their performance, and delivering positive or critical feedback depending on the situation.Overseeing daily operations in the company.

Oversees field energy audits provided to electric utilities across Florida, identifying training needs, creating a training development plan, and tailoring programs to resolve specific problems in the utilities customer service sector. Hiring and overseeing employees, energy auditors, and contractors, evaluating their performance, and delivering positive or critical feedback depending on the situation.Overseeing daily operations in the company.

Aerial ATX is a property marketing video production company in Austin, TX. We specialize in capturing venue spaces and vacation rentals with drones and traditional video cameras and creating stories that help hosts showcase their listings to the right demographics, and potential guests to visualize themselves in the property. Airbnb hosts look to Aerial ATX when they are facing low occupancy rates, and are looking for effective ways to attract attention and perform better in the Airbnb search ranking algorithm. We are also helping a number of Vacation Rental Management companies who are concerned they’re missing bookings because the short term rental market has grown to epic proportions.We work with a range of hosts from houses, cabins, cottages, barns & farmhouses to wineries, breweries, and other venues in Austin TX, and surrounding areas.

Served as a member of the Alachua County Energy Conservation Strategies Commission. This Advisory Board, appointed by the Alachua Board of County Commissioners, was comprised of local energy experts, former local government officials, and staff from the county’s Environmental Protection Department. The Commission developed strategies to reduce the per capita energy consumption of Alachua County residents, and published its final report December 2008.

Overseeing daily operations in the companyI was responsible for building the team of employees, consultants, and contractors for designing, building, and operating a teleport in Homestead, FL. The services offered by the teleport included satellite downlink services, TV production and post production services, satellite uplink services, encrypted content distribution on closed circuit, and fiber interconnectivity with major teleports including in US including PanAmSat, and MCI.Developed a closed circuit network with over 2300 sports bars and restaurants in the US and Canada for the distribution of live sport and cultural events via satellite. Each location was provided with the installation of a satellite antenna and setup box to access the events on pay per view. Directed the development and implementation of the software to control billing and activation of pay per view events presented on the closed circuit network.Build and maintain relationships with key customers including Fox Sports, ESPN, Univision, Telemundo, Televisa, Soccer Connections LLC, Interforever Sports, Traffic Sports USA, CCN Sports Network, and Pan American Sports Network (PSN).Developed and maintain key alliances with TV production companies in South America, Central America, and the Caribbean for local production.Oversees the commercialization of PSN in Colombia, Ecuador, Central America and the Caribbean Basin while developing and maintaining commercial relationships with cable operators, across the region.

Overseeing daily operations in the company and employee productivity, building a highly inclusive culture.Ensure effective recruiting, on-boarding, training, professional development, retention, and overseeing a team of over 90 employees and contractors.Maintained and built trusted relationships with key cable providers including TV Cable Bogota, Ltd, EPM Medellin, Vision Satellite Cali, TeleCartagena, ETB, CityTV, as well as the leading construction companies in Colombia such as Cuellar Serrano Gomez, Cusezar, Pedro Gomez, Constructora Baleares.Directed the development and implementation of the company operations system. The system was comprised of several modules including Proposals & BOM, inventory, customer service & scheduling, field services, employee performance. This software was later offered as a service to other cable companies and contractors in other cities

Last position as Operations Director. Previously held other management positions including the areas of Customer Service, Call Center, and Purchasing.TV Cable S.A. offers cable television, Internet and voice over IP services. The company serves 164,000 homes in Bogota and Cali. TV Cable S.A. is based in Bogota, Colombia. As of March 2007, TV Cable S.A. is a subsidiary of Telefonos de Mexico, S.A.B. de C.V. (Telmex)