• Manage the inventory of equipment, accessories, printers, toners, and software using SnipeIT.• Administer user accounts in Active Directory (AD) and their email accounts in Office 365.• Troubleshoot network and shared folders.• Provide support and troubleshooting for the Microsoft Office suite to employees.• Perform basic troubleshooting on printers.• Support the Zoom system and equipment in conference rooms.• Onboard laptops and accounts for new employees.• Provide support and maintenance for internal and external employees' computers via Datto RMM and LogMeIn.ㅤ• Administer virtual servers with Windows Server 2019 through Nutanix.• Create and manage access cards with 3xLogic infinias Access Control.• Manage equipment and inventory in the server room.• Configure and administer Forticlient VPN.• Manage Sophos antivirus on employees' computers.• Manage backups on Drobo for servers and employee data.

• Provide technical support, both on-site and remote, to employees and external personnel.• Manage employees' technology equipment, including desktops, laptops, smartphones, printers,UPS batteries, and VoIP phones.• Conduct orientation sessions and create tutorials for employees on new technologyimplementations.• Oversee the equipment in the server room, including switches, firewalls, UPS batteries, servers,NAS, access points, PBX, and VPN.• Administer Windows Server, including Active Directory, Group Policy, SMTP Relay, Print andDocument Services, and File and Storage Services.• Offer technical support and basic troubleshooting for Ricoh, Sharp, HP, and OCE plotter printers.• Provide support for company software, such as AutoCAD, ETAP, Adobe Acrobat, Microsoft Office,Peachtree, McAfee ePO, and eSub.• Administer Office 365, managing employee accounts, groups, email rules, security settings, andOffice licenses.• Act as the administrator for two projects in the Dominican Republic: conducting audits across allcompanies and managing the implementation/migration of the server room in a power plant.• Maintain the company's website.• Oversee the implementation of internet and printers in the project trailers.

• Execute batch processes, generate reports, checks, special forms, and data transfers.• Respond to customer service requests related to processes.• Manage SQL script processes in the Lion database.• Perform additional tasks related to IT functions and processes.• Provide basic troubleshooting for Xerox printers.

• Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues.• Proficient in remote desktop connections, peer-to-peer file sharing, and other applications relatedto remote IT assistance.• Prepared equipment for employee use, ensuring proper installation of services, operating systems,and necessary software.• Provided technical support and troubleshooting for RICOH printers.• Delivered technical assistance to customers via telephone, email, and in person.• Created and detailed trouble tickets, entered them into a database, and followed up on escalatedissues.• Utilized Active Directory to create user network profiles, reset passwords, unlock accounts, andmore.

• Provide technical support and troubleshooting for PCs and laptops.• Maintain and configure corporate backup systems and devices.• Perform data backup and recovery from removable media.• Install and configure WiFi antennas.• Repair and unlock smartphones and tablets.

• Installed and supported LANs, WANs, network segments, internet, and intranet systems.• Installed and maintained network hardware and software, and determined network and system requirements.• Analyzed and isolated issues to ensure network reliability.• Evaluated and modified system performance to optimize efficiency.• Responsible for configuring and repairing employee computers.• Acted as the Peachtree troubleshooting specialist.

• Successfully converted and uploaded videos to the hosting platform, ensuring optimal performance and accessibility.• Performed comprehensive webpage maintenance, including updates, backups, and addressing security issues to ensure site integrity and reliability.• Designed and implemented website layouts and logos, enhancing visual appeal and user experience.• Created, organized, managed, and updated website content effectively, ensuring accuracy and engagement.

• Installed and configured Debian and Ubuntu operating systems, ensuring stable and secure server environments.• Configured DNS network with Bind and implemented SSH for secure remote access.• Implemented and configured PHPsysinfo for server hardware monitoring.• Set up and managed file server using Samba for efficient file sharing and storage.• Implemented and configured SFTP server with ProFTPD for secure file transfer.• Deployed and managed email server using Zimbra for reliable email communication.• Installed and configured Apache server with SSL and PHP support for secure web hosting.• Set up and managed MySQL databases, utilizing phpMyAdmin for efficient database management.• Installed and configured WordPress and educational video streaming services for student use.