Seasoned IT leader and Senior Director with over two decades of comprehensive experience on SAP solutions like ECC, S/4 HANA, Human Experience Management (HxM), Customer Experience (CX), SAP Analytics Cloud (SAC), Business Technology Platform (BTP) among others. I have a strong technical background and a proven track record of Application Management Services (AMS), Managed Cloud Services (MCS), project implementing, upgrading, rolling out, and improving SAP solutions for various industries and clients.My leadership philosophy is rooted in fostering team development and achieving customer satisfaction through strategic initiatives. Having led business units across Latin America, North America, and Europe, I excel in navigating the complexities of multinational contracts and matrix team organizations. This extensive technical background has equipped me with in-depth knowledge of the lifecycle of IT service delivery, Digital Transformation, IT Governance and the agility to adapt to the rapid changes in business technology landscapes. Armed with a graduate degree in Computer Engineering and dual MBAs in Strategic Business Management and Executive leadership, I adeptly merge technical expertise with strategic business insight to steer operational success and drive innovative growth. I have a solid history of leading initiatives that boost business expansion, increase revenue, and enhance profitability.Committed to continuous improvement, I leverage international exposure and multicultural experience to lead diverse teams towards achieving exceptional results and sustaining competitive advantage in the global market.