Eduardo Blumer Email & Phone Number

Brazil

Brazil

Blumenau, Santa Catarina, Brazil

Blumenau, Santa Catarina, Brazil

Itajaí Area, Brazil

• Coordinated support, printing, network and infrastructure services delivered to external clients;• Managed 10 technical staff from different areas, identified personal gaps, restructured the team, established SMART objectives;• Managed key client’s relationship on different sectors such as Bank, educational and engineering;• Deployed and supported services to 3 regular clients in 9 locations, with Windows Server 2008, Linux CentOS, Active Directory, DNS, DHCP, IIS, SQUID/Proxy, IPTABLES/Firewall, Openfire;• Supported on sales initiatives;

Itajaí, Santa Catarina, Brazil

• Managed Brazil IT department and a budget of nearly 1,5 million, covering 9 container depots, 4 cargo depots, 200 users;• Lead a team of 3 IT Analysts, supporting on career development with focus on results;• Implemented an integrate ITSM solution based opensource systems, centralizing local IT operations management;• Designed, delivered and managed local IT services including OnSite Support, Asset management, Network LAN/Wireless, Telephony, Datacenter, Wintel/Unix;• Ensured global services achieved business expectation/SLA (Global Service Desk, SOC/NOC, Corporate services, Corporate Apps);• Lowered 40% of WAN costs by reviewing solution design and service provider;

Itajaí, Santa Catarina, Brazil

• Criação de um departamento de TI específico e focado na empresa BRASMAR (Terminais de container) independente do departamento de TI que atendia todas as empresas do grupo APMM no Brasil.• Coordenação do departamento formado por 2 analistas de TI, cobrindo 4 cidades no Brasil, sendo 6 terminais de container.• Implantação de sistemas de apoio a infraestrutura e gestão de TI como SQUID, GLPI, NAGIOS/Centreon.

• Suporte local e remoto aos usuários de 3 empresas do grupo localizadas em Itajaí. Registrando os incidentes utilizando a ferramenta BMC Remedy.• Operação do Active Directory, gerenciamento de contas de usuários, gerenciamento de contas de e-mail (MS-Exchange), permissões de acessos (sistemas, servidor de arquivos).• Administração de servidores, desktops, rede, backups, antivírus, WSUS.• Documentação de sistemas e procedimentos, tais como manual de usuário, guias de interfaces, para entrega aos usuários e para arquivos de consultas.• Controle de procedimentos e inventário de Hardware e Software, evitando desvios das políticas do grupo.