Eduardo De Oliveira Brüning Email & Phone Number

State Of Santa Catarina, Brazil

Florianópolis, Santa Catarina, Brazil

I work as a Field Service Analyst at Eiti Gestão de Ti. Carrying out the following activities for the client Engie Brasil:-Migration of images from Engie Brasil client's machines;-Error survey of different machines during migrations;-Analyze and resolve bugs, errors and failures on different machines during the migration process;-Installation of applications;-Configuration, Dell Bios update;-MAC address registration by CISCO ISE;-Opening and closing calls by Jira;-Consultation in Confluence to execute procedures;-Verification and face-to-face guidance with the client to save data in the Cloud;-Use of Microsoft Teams for customer contact;

I worked in website hosting support being responsible for customer service via Zendesk. -Use of WHMCS for change, migration of hosting plans, financial management. -Configurations within cPanel such as: updates, changes to php and html codes, file edits to solve errors on the clients' website; -Guidance for configuring emails, backups, ports, smtp, pop, imap; -Checks, primary/secondary DNS changes, pointing dns zone records; -Activation of SSL security certificate. among other customer requests to keep your site active and secure; -Execution of shell scripts to apply corrections and/or optimization on websites; -Guidance for possible improvements to optimize performance on the client's website; -Opening, forwarding, closing calls; Also act in Financial Support through the generation of invoices and general doubts.

Florianópolis E Região, Brasil

-Acted as an IT support technician for servers and lawyers at TRT ES/Sebrae Goiás/Tesouro Nacional, through support via VoIP, chat, e-mail. -Follow the SLA's of the calls, prioritizing the order of urgency of each of the contracts. -Responsible for installations, uninstallations and software configurations of the respective contracts; -Installation and configuration of printers remotely, configuration of notebooks remotely; -Updating the knowledge base and internal procedures of the IT support team. -Mapping masses and disk units; -Creating, editing, blocking, deleting users and access permissions via Active Directory (AD); -Access to Windows Server 2012 remotely to use Active Directory (AD); -Opening, forwarding, closing and resolving calls; -Migration, installation and configuration of the Office 365 Package; -Backups (.pst) and Outlook account settings, (POP, IMAP, SMTP); -Installation, uninstallation, configuration and guidance on the use of digital certificates. -Follow up the attendance of new employees of the support team;

Florianópolis And Region, Brazil

Technical support for all MPSC counties by VoIP, chat, e-mail. -Collaborate in the analysis of the functioning of software used by the MPSC. -Responsible for sending technicians to the MPSC districts through the MPSC equipment maintenance call system; -Responsible for updating, editing and creating content in the team's internal knowledge base describing incidents and their respective solutions; -Assist in identifying the strengths and weaknesses of the software; -Suggest improvements to the software used; -Opening, analysis, screening, resolution, forwarding and closing calls; -Configuration of drivers, firmwares and ips of printers remotely. -Installation, uninstallation and configuration of approved software. -Configuration, installation and uninstallation of digital certificates, certpro, certisign, soluti, serpro. -I was also responsible for guiding and monitoring new interns and also support team servers.