Eduardo Del Castillo Email & Phone Number

• IT Operations and Delivery Manager with experience in global and multi-geography engagements.• Infrastructure, Database and OS teams manager experienced in designing and supporting complex and mission critical environments, High Availability and Disaster Recovery. • Proven track record of effectively managing and developing large teams, focused on client management with Fortune 100 companies.• Experience in RDBMS administration, clustering and replication methodologies with MS SQL Server 2000/2005/2008, Sybase ASE 12.5 and Oracle DBMS 9i/10g• Experience programming stored procedures, triggers, functions and ad-hoc queries in TSQL and PL/SQL. DTS and SSIS package development.• Project Management Professional Certified (PMP Number: 328322).• Outstanding record in problem solving and solution integration; keen ability to work under pressure and with tight deadlines. Able to grasp complex problems, analyze and deliver strategic solutions. • Excellent communication and customer relationship skills at all organization levels.• Financial and Retail IT services environment experience.• CMMi, ITIL and Six Sigma frameworks implementation experience.Specialties: IT Services Delivery Management. Application Support and Global IT Operations. Database and Infrastructure Services Management. Disaster Recovery. Mission Critical and High Availability Envirionments. Quality Assurance Team Management. Leadership. Project Management. Account Management. Business Relationship Management. P&L Responsibilities.

Listed skills include Itil, Pmp, It Service Management, Software Project Management, and 42 others.