• Monitor and analytically operate customer service software (Zendesk), reviews and updates of the company's CRM, create deliveries services to customers and business partners.• Responsible for the company's social media, posts on Facebook, Instagram and LinkedIn, image editing, writing ads and advertising, marketing and branding strategies aimed at increasing the business impact, prospecting leads and capture customers.• To prepare and dispatch the work orders strategically for our employees through an order management software and deliveries online (Swift).• Perform data entry in the mobile app, registration and pricing of products, maintenance and updating of relevant information to the market adjustment, find errors and navigation bugs preparing technical reports for the IT support through the online platform application settings (superadmin).• Supervise and manage our fleet of drivers and deliveries through a map (gods-view), do the commercial presentation of the company, provide training, support and clarify doubts to new employees.• Communicate effectively with team members if any problems with the search requests, contact with customers and achievements of deliveries.• Answering calls from our partners, providing a differentiated service and tailored to their needs, being proactive and prepared to solve problems.

• Prepare shipping instruction, document conferencing, Purchase and Sales orders.• Contact with producers and customers pre and post shipment, billing documents, change orders, process control, ensuring that the shipment and dispatch are made at pre-determined date and time.• Arrange shipment schedule with suppliers and monitoring of cargo shipped along maritime and airlines companies.• Make contact with international customers, charging prepayment and closing applications.• Schedule and payment to suppliers, send tax receipt, prepare number of request order.• Send export documents (Invoice, Pack List, Health Certificate, Bill of Loading, Certificate of Origin).• Do customs clearance.

• Coordinate monthly presentation Roadmaps (PLR). Consolidate the material, review, propose changes;• Coordinate the process of applying for pre-production units. Control units of Brazil (Invoice manuals, etc.);• Prepare weekly reports of Launch & Transition, LTS (Brian Swink), Launch alignment and maintain monthly report to Microsoft (PC Feature List);• Coordinate and consolidate the SharePoint product info. Specifications, sales collaterals, spreadsheet fixed base configs & legend codes;• Develop competitive analysis when needed. Subscribe to news of competitors and technology trends in sites / tech blogs (Engadget, Gizmodo, Zumo / ZTOP, etc.).• To support the launch of the PLM and product sustaining activities like transitions HW and SW, registrations to PPB cycle management of FHCs / FGAs, cost analysis, etc..• Periodic review of the online store to detect and correct errors (naming, pricing, specifications, etc.);• Assist the PLM team in software transitions. Attend periodic call of SW PG, share updates and to coordinate transitions;• Support PLM in defining and submitting configs (FHCs / FGAs) to BTS (mounting template, etc.).