Eduardo Herrera Email & Phone Number

London, GB

London, England, United Kingdom

Daa analyst of public executions that ensures the right artists get paid their royalties.

London, United Kingdom

A new parallel challenge to make my brain work on it's best capacity!

London, United Kingdom

- Performance improvement: with a team of 50 advisors and 4 managers working hard but underperforming, analysed the phone system and changed the way calls were presented achieving a performance result that made justice to the team. Having the workforce management tool deactivated, manually implemented smart rotas and holidays planning using the Erlang C.

376 Clapham Road, London

Responsible for managing the implementation of the telecommunications systems. Has successfully deployed the email management tool, the web-chat tool and the social media interaction with the customer services reducing the number of phone calls from 700 a day in 2014 to 400 calls a day nowadays and an increasing customer satisfaction from 60% in 2014 to.

Responsible for producing comprehensive management information reports for Head of Customer Services and managers within customer services.Tasked with programming surveys to measure customer satisfaction has supported the management to increase customer satisfaction.Developed a Customer Services Performance Management Framework automating the.