Eduardo Fischer Email & Phone Number

Madrid, Comunidad De Madrid, España

As a Service Delivery Manager at MedUX, my role is to ensure that services are delivered seamlessly to our clients. I am responsible for three projects focused on the deployment of our robots and the analysis of data they collect to improve quality of service (QoS) and user experience (QoE) in fixed networks. One of the projects, with Vodafone Group, consists of 8 opcos/countries, each representing a small-scale project connected to the overall Vodafone Group project. I lead weekly meetings both with each of these opcos and with the Vodafone Global team, ensuring deliverables, communication and project progress.Responsibilities:- Ensure adherence to service level agreements (SLAs) for the project.- Guarantee regular client communication and satisfaction by conducting weekly follow-up meetings to provide deployment status updates and address any issues.- Make sure to provide prompt and high-quality data deliveries.- Manage potential project changes to meet project outputs.- Streamline project finances by managing project budgets in a resourceful manner.Achievements:- Spearheaded the successful deployment of Vodafone Group project across 3 countries in the CEE region.- Successfully executed the probe deployment of the Bouygues Telecom project in France.- Renewed and extended current projects, driving revenue growth and enhancing client satisfaction through effective negotiation and relationship management.

Madrid, Comunidad De Madrid, España

Customer Support and Service Delivery Lead for PoC projects of two Spanish clients (MINECO and Government of the Canary Islands).Responsibilities:- Work closely with clients during the execution of Proof of Concept (PoC) to ensure their satisfaction and understanding of the process.- Prepare detailed and comprehensive final reports for clients to showcase the results and conclusions of the PoC.- Lead PoC projects from start to finish and ensure that we meet all objectives, contracting the project as planned.

Madrid, Comunidad De Madrid, España

Responsibilities:- Implemented Jira Service Management, configuring Service Desk portals for other departments and external clients.- Acted as Jira Service Management Agent, working on customer requests/issues and providing prompt solutions.- Automated internal operational processes using R programming language.- Conducted data cleansing process using Studio 3T/MongoDB, MS Power BI, and MS Excel.Achievements:- Implemented Jira Service Management with proficiency, configuring over 20 Service Desk portals.- Migrated many manual processes, such as merging excel files using Macros and uploading/downloading to/from cloud storage platforms, to R programming language. Configured automatic executions, optimizing departmental performance.

Vigo, Galicia, Spain

As an Operations Associate Agent assigned to the ING Bank project (Loans and Mortgages), I was responsible for accompanying clients during the application process for a personal loan or mortgage.Responsibilities:- Explaining the Loans and Mortgages offered by ING bank.- Requesting and reviewing all necessary documentation required for the Loan and Mortgage application process.- Communicate with all parties involved during the application process.- Keeping detailed records of all discussions with clients as well as any changes made to their application files.

Chicago, Illinois, United States

Responsibilities:- Provided IT technical assistance to internal staff regarding IT-related issues.- Administered the network.- Performed hardware and software preventive maintenance and troubleshooting.Achievements:Achieved a 50% reduction in customer complaints related to call quality by improving internet calling performance through computer and network optimization. This resulted in enhanced call quality for clients utilizing the company's VoIP phone service.

Venezuela

Responsibilities:- Designing the overall layout for websites.- Meeting with clients to review website templates and refine designs.- Running tests to preview layouts and website features.Achievements:- Demonstrated exceptional ability to communicate and connect with clients, showing a strong understanding of their needs, and presenting designs in a clear and concise manner to meet those requirements.

Data Science Online Master, Information Technology

- Big Data: Data analysis with R, Hadoop, MongoDB, Spark, Tableau and Exploratory.

Engineer'S Degree, Information Technology

Activities and Societies: CDS TIC - Software Development CenterThesis: Social Media for Business Framework to increase the positioning.