Eduardo H F Santos Email & Phone Number

I`m a professional manager with over 25 years of experience in ​​Information Technology area, managing development projects and systems implementations.I also had opportunities to be successful in managing technology services customer accounts and implementing of KPAs, SLAs and other service quality metrics.I was very happy in managing local and virtual teams, in Brazil and abroad, and in addition I was able to help planning and career development of many good professionals.I have always worked with a strong ability to deliver high-value results always with focus on customer satisfaction even in complex or problematic environments.My experience in entire project management cycle, whether in Water Fall or Agile methodology, helped a lot in organizing and delivering projects to customers in areas such technology services, banking, financial and payment services.

Listed skills include Leadership, Quality Management, Planning, Pmo, and 31 others.