I have 19 years’ experience in the Information Technology (IT) market working with Digital Transformation initiatives on Supply Chain, Credit Card and Automobile domains. I currently lead global teams and have knowledge on the following areas:- Strategic Decision Making- Strategic Account Planning- Prioritization Techniques - Problem Solving- Client Facing, Client Relationship Management- Communication- Adapt communication to different audiences- Negotiation- Service Delivery Crisis Management- Service Level Agreements (SLA), Measurement Tracking, Audit Readiness, Business Control- Statements of Work (SOW), Documents of Understanding (DOU), Intercompany Agreements (ICA)- Financial Management- Cost Avoidance- Innovation, Design Thinking, Agile, LEAN- Artificial Intelligence (AI)- Business Analysis- Teamwork, Inclusion, Diversity- Inclusive Leadership- Candid Feedback- Lead by example- Delivery Leadership with Global Teams- Establish clear performance expectations and hold people accountable for results- Coach other professionals- Talent Recognition, Talent Retention- Risk Assessment- Remove Blockers- Production Support Leader- Maintenance and Support, Software development, Automation- Project ManagementMain results:- Adapted communication to different audiences (technical, management and executives) during critical incident recovery, investigation and prevention phases, influencing business priorities.- Successfully managed Top Talents.- Increased client satisfaction (Net Promoter Score - NPS) as part of a good relationship with clients, building a trusted partnership and successfully achiving the proposed goals.- Participated on Software Operation Modernization Project which reduced business logistic applications from 7 to 1.- Fostered team's innovation resulting in a reduction from 496 hours (2 working months) to 8 hours (1 working day) of incident recovery time, after Multithread Object Distribution project by automating manual processes.- Generated savings of $30000 dollars (1500 hours) per year of US operators, with a File Cleanup Automation, a complex process in one of our legacy (Mainframe) environments.I have strong knowledge on tools like Microsoft Office (Excel, Word, Powerpoint, Project), Trello, Jira, Mural, Monday. I'm fluent in English.I graduated with a bachelor's degree in Computer Science from Universidade Federal de Santa Catarina. I´m starting MBA program in Artificial Inteligence for Business at Faculdades Exame.Eduardo Juchem+55 19 98169-6008eduardojhe@gmail.com
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Delivery Project ExecutiveIbm Apr 2021 - May 2024Campinas, São Paulo, BrazilIn 2021, together with my Functional Manager and People Manager roles, I started to perform as Delivery Project Executive under the Software Manufacturing domain. As a DPE my main goal was to report issue status during a service delivery crisis management situation. Reports were presented and followed up at director, vice-president (VP) and client facing executive levels. As a result from my involvement as DPE, I could straighten up communication between Software Manufacturing production and… Show more In 2021, together with my Functional Manager and People Manager roles, I started to perform as Delivery Project Executive under the Software Manufacturing domain. As a DPE my main goal was to report issue status during a service delivery crisis management situation. Reports were presented and followed up at director, vice-president (VP) and client facing executive levels. As a result from my involvement as DPE, I could straighten up communication between Software Manufacturing production and IBM z/OS client care teams and executives. This brought more clarity about IBM legacy environments, its impacts to big mainframe clients and proper prioritization to reduce technical debt and enhance our z/OS product production line.As a DPE, the expertises I work with are:- Client Facing- Client Relationship Management- Service Delivery Crisis Management- Communication- Adapt communication to different audiences- Negotiation- Strategic Decision Making- Strategic Account Planning- Delivery Leadership with Global Teams- Employees Career Growth- Labor Law Compliance- Talent Recognition- Talent Retention- Coach other professionals- Lead by example- Teamwork, Inclusion, Diversity- Inclusive Leadership-Candid Feedback- Staffing, Interview and Candidate Selection- Establish clear performance expectations and hold people accountable for results- Business Analysis- Agile- Delivery Excellence- Foster Innovation in Legacy (Mainframe) Environments- Meet organizational goals- Team motivation- Improve teams throughput and customer satisfaction- Financial Management- Cost Avoidance- Statements of Work (SOW), Documents of Understanding (DOU), Inter-Company Agreements (ICA)- Prioritization Techniques- Problem Solving- Risk Assessments- Remove Blockers Show less -
People ManagerIbm Jan 2016 - May 2024Campinas, São Paulo, BrazilIn January 2016 I've become People Manager, together with my Functional Manager role. As a People Manager I took care of employees’ career development, inside the project or in different areas according to their career aspirations. I was also responsible to implement and follow up HR policies in our day-to-day work, making sure full adherence to Brazilian labor laws. I also acted closely with Legal department on specific cases where Legal involvement became necessary. As a result of my People… Show more In January 2016 I've become People Manager, together with my Functional Manager role. As a People Manager I took care of employees’ career development, inside the project or in different areas according to their career aspirations. I was also responsible to implement and follow up HR policies in our day-to-day work, making sure full adherence to Brazilian labor laws. I also acted closely with Legal department on specific cases where Legal involvement became necessary. As a result of my People Manager work, I had no employee attrition (request to move out of the project) due to dissatisfaction with current job role performed. I was able to find new opportunities for the ones who were pursuing different paths and give proper career progression inside the project for those with skill sets we needed. All these in a global, multidisciplinary team environment. Consequence of that was good talent retention rates on teams I managed. I also had no legal exposure inside my teams due to lack of adherence to labor laws requirementsAs a People Manager my main responsibilities are:- Employees career growth- People allocation on strategic projects- Labor law compliance Show less
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Delivery ManagerIbm Mar 2014 - Apr 2021Campinas, São Paulo, BrazilIn March 2015 I took over as Delivery Manager. In this role I managed other Project Managers helping them to get their projects moving without blockers. I provided status to our business stakeholders and worked together with People Managers from different countries to report good and bad performance situations for proper recognition and talent retention.As a result of my Delivery Manager role, I was able to keep business stakeholders aware of our project status worldwide with feedback from… Show more In March 2015 I took over as Delivery Manager. In this role I managed other Project Managers helping them to get their projects moving without blockers. I provided status to our business stakeholders and worked together with People Managers from different countries to report good and bad performance situations for proper recognition and talent retention.As a result of my Delivery Manager role, I was able to keep business stakeholders aware of our project status worldwide with feedback from our professional talents. This allowed the business to plan future projects such as the Software Operations Modernization Project, with the confidence that the needed talents would remain on the team and new ones could be quickly onboarded.As Delivery Manager, the expertises worked were:- Statements of Work (SOW), Documents of Understanding (DOU), Inter-company Agreements (ICA)- Service Level Agreements (SLA), Measurement Tracking, Business Control- Negotiation- Prioritization Techniques- Financial Management- Cost Avoidance- Talent Recognition- Talent Retention- Communication- Coach other professionals- Lead by example- Teamwork, Inclusion, Diversity- Inclusive Leadership- Candid Feedback- Staffing: Interview and select candidates- Problem Solving- Risk Assessment- Remove Blockers Show less
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Project ManagerIbm Mar 2012 - Feb 2014Campinas, São Paulo, BrazilIn March 2014 I was promoted to Project Manager in the Software Manufacturing domain. As a Project Manager I was responsible to carry on project related activities, from planning, monitoring and execution, reporting to my management line and business stakeholders all project related statuses, blockers, impacts, risk mitigation actions and financials. I was also responsible for keeping a good working environment within the development team and work with my Delivery Manager on any possible… Show more In March 2014 I was promoted to Project Manager in the Software Manufacturing domain. As a Project Manager I was responsible to carry on project related activities, from planning, monitoring and execution, reporting to my management line and business stakeholders all project related statuses, blockers, impacts, risk mitigation actions and financials. I was also responsible for keeping a good working environment within the development team and work with my Delivery Manager on any possible impacts to the project deliverables coming from inside or outside the team.As a result of my Project Management work, I successfully kicked off the CCSS Identical Instance project, which was concluded after some years while I was Functional Manager. I also managed operational projects coming from our business stakeholders requirements, keeping the business running while implementing the required enhancements.As Project Manager, the expertises worked were: - Project Management- Talent Recognition- Communication- Financial management in support of my Delivery Manager- Cost Avoidance- Coach other professionals- Lead by example- Teamwork- Problem Solving- Risk Assessment- Remove Blockers Show less
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Support Team LeadIbm Mar 2007 - Mar 2012Campinas, São Paulo, BrazilIn March 2007 I became the Team Leader of the ISC (Integrated Supply Chain) Application Support Level 2. As a Team Leader I was responsible to organize all production support distribution, standby schedules, guide new team members during problem resolution, report to my Project Manager status of incident root-cause analysis and prevention actions.As a result of my Team Lead role, I was able to mentor new team members in a way the production support team reached a stability that was not kept… Show more In March 2007 I became the Team Leader of the ISC (Integrated Supply Chain) Application Support Level 2. As a Team Leader I was responsible to organize all production support distribution, standby schedules, guide new team members during problem resolution, report to my Project Manager status of incident root-cause analysis and prevention actions.As a result of my Team Lead role, I was able to mentor new team members in a way the production support team reached a stability that was not kept in the previous years, meaning no professional leaving the team due to dissatisfaction with the way we worked. This increased the team’s expertise, expediting problem resolution and reducing business exposure due to lack of serviceability.Expertises covered were:- Production Support Coordinator, defining standby schedules and staff for each application- Financial management in support of my Delivery Manager- Production Support Leader- Maintenance and Support- Coach other professionals- Lead by example- Teamwork- Problem Solving- Risk Assessment- Remove Blockers Show less
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It Support SpecialistIbm Jan 2006 - Mar 2007Campinas, São Paulo, BrazilI've started at IBM as ISC (Integraded Supply Chain) Application Support Level 2 in the Software Manufacturing domain. It was a 24x7 production support team covering 7 applications (mainframe and Java). I was responsible for attending Sev1 situations during my standby schedule, follow up with resolving teams about proper root-cause analysis and prevention actions, and ultimately present it to our business stakeholders.As a result of my production support involvement, I could enhance the… Show more I've started at IBM as ISC (Integraded Supply Chain) Application Support Level 2 in the Software Manufacturing domain. It was a 24x7 production support team covering 7 applications (mainframe and Java). I was responsible for attending Sev1 situations during my standby schedule, follow up with resolving teams about proper root-cause analysis and prevention actions, and ultimately present it to our business stakeholders.As a result of my production support involvement, I could enhance the communication between our production support team and up-line management, bringing more visibility and confidence to the work being performed.During this period my main expertise were:- Maintenance and Support- Software development- Automation- Teamwork- Problem Solving- Risk Assessment- Remove Blockers Show less
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It SpecialistElectronic Data Systems Dec 2003 - Dec 2005Florianópolis Area, BrazilI've started at EDS as a trainee and got hired after graduation in Marh 2005. I worked as application developer and production support for Finance (Credit Card) systems and Automobile industry for ABN Amro Bank and General Motors accounts. -
It Support SpecialistUniversidade Federal De Santa Catarina Aug 1999 - Nov 2003Florianópolis Area, BrazilWorked as support analyst for the IT department of the University Hospital at the Federal University of Santa Catarina (UFSC). My role was to help doctor's keep their computers always up and running, fixing local issues as well as network connectivity problems. Also had the Hospital internal system updated on all workstations. This was a part time work in order to keep with my studies at the university.
Eduardo Juchem Education Details
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Computer Science
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Artificial Intelligence -
Computer Science
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Artificial Intelligence
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Artificial Intelligence
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Artificial Intelligence
Frequently Asked Questions about Eduardo Juchem
What is Eduardo Juchem's role at the current company?
Eduardo Juchem's current role is Delivery Project Executive | Delivery Manager | Project Manager | Team Leader | Design Thinking & Agile Facilitator.
What schools did Eduardo Juchem attend?
Eduardo Juchem attended Universidade Federal De Santa Catarina, Faculdade Exame, Universidade Federal De Santa Catarina, Faculdade Exame, Faculdade Exame, Faculdade Exame.
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Eduardo Juchem
Palestrante, Especialista Em Liderança E Educação Financeira, Empreendedor, Coaching HumanizadorSão Miguel Do Oeste, Sc2yahoo.com.br, gmail.com
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