Eduardo Lello Email & Phone Number

Prague, Cz

Prague, Cz

Prague, Czechia

Prague, Czechia

Managed and led a team of 9 Specialists globally (7 located in Prague, CZ; 2 located in Philadelphia, US) assigned and responsible for the credentialing, information and data maintenance, and status of a global Network of +3600 Healthcare providers offering services for a high-profile TOP US Client.Proactively mentored and guided employees to ensure the proper completion and exceptional quality of assigned duties, while providing unwavering support in managing escalated… Show more Managed and led a team of 9 Specialists globally (7 located in Prague, CZ; 2 located in Philadelphia, US) assigned and responsible for the credentialing, information and data maintenance, and status of a global Network of +3600 Healthcare providers offering services for a high-profile TOP US Client.Proactively mentored and guided employees to ensure the proper completion and exceptional quality of assigned duties, while providing unwavering support in managing escalated providers.Collaborated with Local Teams to deliver prompt and reliable support on escalated providers, ensuring swift resolution of operational issues within the Provider Network.Educated and trained the team as well as various internal stakeholders on processes pertaining to a provider's lifecycle - including the seamless addition of diverse types of providers, establishment of specialized networks, credential requirements, data integrity on providers' profiles, removal of providers, etc. Demonstrated exceptional competence and commitment throughout the training process.Orchestrated and implemented the team's involvement across multiple high-level global projects, delivering robust supporting processes, documentation, and comprehensive trainings with remarkable effectiveness, ensuring seamless support and driving successful outcomes.Thoroughly prepared and reviewed diverse documentation and reports such as Provider contracts, agreements, audit files, training materials, team and business reporting tools, and reports. Developed meticulously crafted training handbooks, SOPs, and Process Guidelines, along with user-friendly computer tutorials and comprehensive reference materials according to team's/organization's needs.Conducted candidate interviews, executed strategic hiring decisions, and coordinated new-hire training sessions, aligning with the dynamic needs of the business. Show less

Prague, Prague, Czechia

Awarded Departmental TOP PERFORMER for the Financial Year 2021.Led a team of 9 Sr Content Reviewers providing exceptional Content Reviewing services in Search Relevance for Amazon Ads; Mentored and guided team members to foster proper completion of assigned duties and to meet KPIs defined; Conducted follow-up session and mentored team members during 1on1 meetings to promote productivity and commitment to accurate service; Identified and corrected deficient performance and behaviors to… Show more Awarded Departmental TOP PERFORMER for the Financial Year 2021.Led a team of 9 Sr Content Reviewers providing exceptional Content Reviewing services in Search Relevance for Amazon Ads; Mentored and guided team members to foster proper completion of assigned duties and to meet KPIs defined; Conducted follow-up session and mentored team members during 1on1 meetings to promote productivity and commitment to accurate service; Identified and corrected deficient performance and behaviors to achieve maximum productivity.Participated in cross-functional team-building activities; Facilitated training for associates through daily coaching and regular performance appraisals; Cross-trained and provided backup support for organizational leadership.Coordinated weekly meetings for internal and external groups; Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values; Implemented new working processes to deliver multiple improvements; Facilitated meetings to communicate team performance goals and results.Met with stakeholders to maintain communication and enhance teams' execution on new requests and tasks delegated; Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.This role was taken as an interim basis per agreement, to cover an extended absence of the team's Ad Policing Manager due to a prolonged sick leave. This role was also performed while also fully maintaining my responsibilities as Ad Policing Specialist (SME) for the Prague Site. Show less

Praga, Praga, Chéquia

Awarded Departmental TOP PERFORMER for the Financial Year 2021.Process owner for the operational support in policy knowledgement management to maintain KPIs for a team of over 70 Content Reviewers, supporting 9 different marketplaces for EMEA and South America Regions (BR, NL, SE, ES/MX, IT, PL, TR, KSA)Responsible for the metrics and reporting management for the department; Analyzed and reported data and metrics on a daily, weekly and monthly basis to track the site’s KPIs and… Show more Awarded Departmental TOP PERFORMER for the Financial Year 2021.Process owner for the operational support in policy knowledgement management to maintain KPIs for a team of over 70 Content Reviewers, supporting 9 different marketplaces for EMEA and South America Regions (BR, NL, SE, ES/MX, IT, PL, TR, KSA)Responsible for the metrics and reporting management for the department; Analyzed and reported data and metrics on a daily, weekly and monthly basis to track the site’s KPIs and coached and help individuals maintain high scores whenever necessary, by diving deep and understanding the root-cause for each outlier; Identified issues, analyzed and studied information and provided solutions to problems face on a day-to-day basis; Conducted sessions to assess skill levels and areas of strength and weakness of associates.Implemented communication mechanisms to ensure that the information streams available are leveraged effectively, so that the Operation teams and managers understand and enforce the ever-changing policies outlined by Amazon’s worldwide policy team to maintain high precision in approved and rejected advertisement content; Personally handled over 100 policy changes communicated to the teams with +95% documented success. Implemented a Performance Knowledge Testing Framework on-site to evaluate associates on a monthly basis on the changes of policy requirements enforced by stakeholders; Documented participation, scoring, and evaluated learning of every associate on site; Conducted orientation sessions to assess skill levels and areas of strength and weakness; Developed training handbooks, computer tutorials and reference materials.Participated in site expansion by conducting over 70 candidate interviews, coordinating new-hires training sessions, inducting new joiners on Day 1; Mentored new associates on processes and the day-to-day activities; Acted as a knowledge source for both newly and experienced department co-workers alike. Show less

Prague, Czechia

Awarded Departmental TOP PERFORMER for the Financial Year 2021.Reviewed advertisement content for policy compliance to ensure customer safety on the Amazon platforms, for the Brazilian, North American (US & CA) and UK markets; reviewed copy and advertisement content on Amazon.br for language and grammar, in Portuguese and English.Integrated the team responsible for the world launch of Amazon World Wide Advertising Services for Brazil, as well being the second hire as the new… Show more Awarded Departmental TOP PERFORMER for the Financial Year 2021.Reviewed advertisement content for policy compliance to ensure customer safety on the Amazon platforms, for the Brazilian, North American (US & CA) and UK markets; reviewed copy and advertisement content on Amazon.br for language and grammar, in Portuguese and English.Integrated the team responsible for the world launch of Amazon World Wide Advertising Services for Brazil, as well being the second hire as the new Prague Department.Performed language and UX/UI testing of Amazon Advertising’s platforms (Campaign Builder/Manager) used by customers in Brazil and world-wide ensure the highest standard of user experience, as part of the interntional expansion of Amazon Advertising.Displayed great delivery of result and high standards of quality of job which awarded the 1s internal promotion within the Prague Department in a space of only 6 months. Show less

Egilsstadir, Austurland, Iceland

Location Manager for one of the six location owned by 701 Hotels ehf, one of the leading F&B and Hospitality operators in East Iceland, while reporting directly to the Assistant General Manager and the General Manager & CEO.Managed day-to-day operations, opening and closing procedures, and implemented changes to enhance efficiency of daily activities.Led a team of 10 to 25 employees (depending on the season) over 3 different shifts and provided feedback to management; Monitored… Show more Location Manager for one of the six location owned by 701 Hotels ehf, one of the leading F&B and Hospitality operators in East Iceland, while reporting directly to the Assistant General Manager and the General Manager & CEO.Managed day-to-day operations, opening and closing procedures, and implemented changes to enhance efficiency of daily activities.Led a team of 10 to 25 employees (depending on the season) over 3 different shifts and provided feedback to management; Monitored employee and team performance and developed improvement plans.Recruited, interviewed, evaluated and recommended candidates which would add value to team; Onboarded new employees, including training, mentoring and new hire documentation; Prepared for, trained staff and executed new menu implementations.Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs; Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs; Negotiated with suppliers, interacted with external vendors to obtain best quality in pricing and product. - Achieved a cost reduction of around 10% within 4 months of leading this activity.Dealt with location maintenance, serviced machinery, and kept track of all servicing in kitchen and front-of-house equipment as per HACCP requirements. Negotiated servicing fees and quotes given by servicing company, vendors and suppliers.Took reservations by phone and walk-ins, keeping scheduling demands and kitchen output in time to avoid overbooking; Supported servers, food runners and bussers with keeping dining area ready for every guest; Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Show less

Höfn Í Hornafirði, Sudhurland, Iceland

Received and welcomed arriving guests, providing room keys and information on amenities and policies.Used Roomer PMS to process reservations, check-ins and check-outs; Reported facility and room maintenance problems to appropriate personnel for immediate remediation.Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests; Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on… Show more Received and welcomed arriving guests, providing room keys and information on amenities and policies.Used Roomer PMS to process reservations, check-ins and check-outs; Reported facility and room maintenance problems to appropriate personnel for immediate remediation.Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests; Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.Achieved weekly and monthly sales goals by using up-selling strategies to promote specials, desserts and alcoholic beverages.Promoted local entertainment and sporting events and offered details to assist patrons; Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. Show less

Temporary assistant, server, waiter, bartender at several Temp. Agencies (Brandlooks, Hospedeiras de Portugal, Be-Trust, etc), during and after my Highschool and Technical School studying years. The jobs included: Filling up for positions needed at bars, restaurants, nightclubs, etc; Promoting products and brands;Working on a short term contracts at bars, restaurants, nightclubs, private and catering events, such as weddings, parties, etc. This regimen allowed me… Show more Temporary assistant, server, waiter, bartender at several Temp. Agencies (Brandlooks, Hospedeiras de Portugal, Be-Trust, etc), during and after my Highschool and Technical School studying years. The jobs included: Filling up for positions needed at bars, restaurants, nightclubs, etc; Promoting products and brands;Working on a short term contracts at bars, restaurants, nightclubs, private and catering events, such as weddings, parties, etc. This regimen allowed me flexibility since I had the ability to work according to my academic schedule and other projects, while giving me a lot of experience while working different positions in different companies/events/gigs and providing me an overview of different sectors of the hospitality and F&B industries. Show less

Porto, Portugal

Assisted other Video Producers and Photographers with events such as weddings, parties, conferences, sports events, etc.

Porto, Portugal

Guided groups of up to 20 people on tours of one of the Top 3 "Most Beautiful Bookshops in the "World"; Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors; Trained apprentice guides to educate on information to present to tourists and travelers.Used consultative sales approach to understand customer needs and recommend relevant offerings; Educated customers on promotions to enhance sales; Assisted customers with… Show more Guided groups of up to 20 people on tours of one of the Top 3 "Most Beautiful Bookshops in the "World"; Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors; Trained apprentice guides to educate on information to present to tourists and travelers.Used consultative sales approach to understand customer needs and recommend relevant offerings; Educated customers on promotions to enhance sales; Assisted customers with signing up for store loyalty programs and provided details about key benefits.Processed information and merchandise through POS register system; Supported efficient and timely replenishment of sales floor merchandise; Issued receipts and processed refunds, credits, or exchanges. Show less

Award-winning short film, directed by Ricardo Leite:- Portuguese Film Academy Awards 2016 - "Sophia Student Award" Winner in Fiction;- Portuguese Film Academy Awards 2017 - "Sophia Award" Winner in Student Films;- Nau Festival 2017 - "Infante D. Henrique Award" Winner for Best Portuguese Movie- MIFEC Mostra Int. de Escolas de Cinema 2017 - Honorable Mention;- Figueira da Foz Int. Film Festival 2017 - "Best Film Award" Winner for Best Student Short Film;- FEST New… Show more Award-winning short film, directed by Ricardo Leite:- Portuguese Film Academy Awards 2016 - "Sophia Student Award" Winner in Fiction;- Portuguese Film Academy Awards 2017 - "Sophia Award" Winner in Student Films;- Nau Festival 2017 - "Infante D. Henrique Award" Winner for Best Portuguese Movie- MIFEC Mostra Int. de Escolas de Cinema 2017 - Honorable Mention;- Figueira da Foz Int. Film Festival 2017 - "Best Film Award" Winner for Best Student Short Film;- FEST New Directors/New Films Festival 2017 - "Audience Award" Winner for Best Short Film;- Fantasporto 2017 - "Portuguese Film Award" for Best School Film;- Festival Int. Du Cinema et De La Mer 2017 - "Best Direct" Winner- Fake Flesh Film Fest 2017 - "Official Selection"- Rome Film Awards 2018 - "People's Choice Award" Winner;Amongst many other.(http://www.imdb.com/title/tt5610054/) Show less

Porto, Portugal

Juvenile and children’s sports events planning and coordination;Cameraman/photographer at sports events;Online content editing and managing; Video content editing.