Eduardo Heredia Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

Charlotte, North Carolina, Us

Frisco, Texas, Us

-Established and lead the Operations Services and Sales Departments, strategically transforming them into high-performing units that streamlined processes and enhanced franchise and corporate center efficiency.-Directing the Field Operations, New Center Operations (Construction), Business Development, Training, Operations Services, and Sales Departments, creating synergy across these critical functions to streamline center performance and ensure successful openings and daily operations across franchise and corporate locations.-Reorganized the Business Development and Training Departments, implementing comprehensive training plans tailored to each role in the center, from franchisees to team members, resulting in improved consistency, retention, and operational alignment.-Reduced franchisee onboarding time and costs by optimizing the New Center Operations Department, expediting the construction and setup process, which accelerated new center openings.-Created an Engagement Model and introduced a Unit Economics Model focused on accountability and growth, enabling robust field operations and supporting financial and operational health at the franchise level.-Spearheaded FranConnect Field Ops implementation to enhance communication, progress tracking, and reporting across franchise centers.

Orlando, Florida, Us

Orlando, Florida, Us

-Recruited top industry talent to drive key strategic initiatives, ensuring a high-performing leadership team aligned with the company’s vision and goals.-Led and mentored executive leadership and management teams, providing clear direction and support to ensure daily operations were executed effectively and aligned with overall business strategy.-Facilitated regular leadership meetings, collaborating with other officers and managers to anticipate challenges, capitalize on opportunities, and make proactive, strategic decisions that positioned the company for growth.-Established and communicated the company’s philosophies and guidelines, creating a cohesive culture where all employees understood and aligned with organizational expectations and values.-Oversaw all financial aspects of the organization, maintaining a comprehensive understanding of internal performance metrics and external market opportunities, while ensuring strong financial health and expansion potential.-Maintained regular communication with PE partners, providing updates on key operational initiatives and ensuring alignment with long-term financial and strategic goals.-Developed, communicated, and executed the organization’s vision, mission, and strategic direction, ensuring that all levels of the company worked toward common objectives and a unified purpose.

Omaha, Nebraska, Us

-Led field operations and related store-based operational initiatives for additional departments including distribution, marketing, construction, franchise development, finance, and training. -Point Person for Executive teams during the development of operational activities and strategic goals.-Introduced strategy and vision to discuss growth development of model and footprint, and impact on regional areas within the continental United States. -Developed and introduced engagement model approaches on how to elevate franchisees by simplifying the work and creating flow maps of performance.-Created and rolled out operational spans and territory structure that identifies methods of culture development, on-boards more field-level roles, and solicits and simplifies additional responsibilities.-Grew sales and revenue comps to highest for the company three years in a row, ending 2020 with highest comps ever achieved each quarter and FY. -The new business engagement model and results drove Scooter's Coffee to experience major growth in 2020 and on, by setting a solid operations foundation. -Cultivate and advance positive relationships with internal and external teams to drive the core values, which saw re-engagement of positive relationships in the field with franchisees. -Personally selected to conduct multiple high-energy presentations at conferences to highlight effective methods to better elevate business, drive franchise success through better coaching and consulting, and invest in people capital to grow the business.

Seattle, Wa, Us

-Positively impacted licensed operations by working on projects both regionally and nationally. Helped drive new initiatives that simplified processes to drive better engagement. -Drove strategy and launched new markets across Europe and South America. Time-limited assignments in each market for each successful launch. Selected project team members and assigned each role, and measured multiple success factors. -Identified performance gaps and executed actions to ensure brand protection and profitable operations of licensing portfolios.-Led College and University segment by partnering with our foodservice providers who owned licenses with Starbucks. Met with executives and school officials to tie the brands together to ensure growth and build a generational business.-Nominated and won several performance awards for quarters and annual results. -Defined challenges and selected to run presentations for leaders throughout Starbucks on opportunities that presented field teams within the license division.

Atlanta, Georgia, Us

◆Led the teams that drove daily activities, budgeting, safety, compliance, personnel, and staffing needs of 110 locations and 70 new home site projects with a $250M annual valuation. ◆Coached and supported in such a manner as to ingrain a positive recognition culture that engaged and retained top talent diligent in executing company missions.◆Built and fostered positive and long-lasting customer relationships through effective training on superior service actions, and follow-up. ◆Re-engineered organizational policies, procedures, and processes that streamlined and concentrated efforts; executed launches of the successful processes to locations outside the region.◆Ended 2015 and Mid-Year 2016 with the best annual sales and percentages within my territory which included the continental SE. ◆HD Supply Interior Solutions division was sold to Interior Specialists, Inc. in May of 2016. My role continued to support the transition and define projects as I was leaving the company to work for Starbucks.

Phoenix, Arizona, Us

◆Led district-wide initiatives to support and develop Store Managers, driving the success of over 220 associates across multiple locations, cultivating a high-performing culture focused on customer satisfaction, operational excellence, and achieving sales goals.◆Oversaw the performance of 65 Store and Department Managers, providing coaching, mentorship, and strategic guidance to enhance operational efficiency, increase employee engagement, and exceed financial targets.◆Implemented customer-focused strategies that resulted in consistent outperformance of profit benchmarks, driving revenue growth and enhancing the overall customer experience across the district.◆Optimized store operations, ensuring compliance with corporate standards, health and safety regulations, and merchandising guidelines, resulting in improved store profitability and operational efficiency.◆Led talent development and succession planning, identifying high-potential leaders within the district, providing opportunities for career advancement, and reducing turnover by fostering an inclusive and growth-oriented work environment.◆Collaborated cross-functionally with regional and corporate teams, ensuring seamless execution of company-wide initiatives, including promotions, inventory management, and marketing campaigns.◆Analyzed district-level performance data, identifying trends and areas for improvement, and implementing targeted strategies that drove consistent sales growth and operational improvements.◆Selected to deliver a motivational leadership speech, highlighting the strength in disability and how that perspective can be used to inspire exceptional customer service and create a more inclusive, empathetic team culture.◆Developed and executed district-level action plans, addressing underperforming locations, optimizing staffing levels, and implementing best practices to drive continuous improvement.

Secaucus, Nj, Us

◆Supported and influenced the 100+ associates through 14 Midwestern locations, with an annual net profit of $54M.◆Executed training for new multi-unit managers, instilling a leadership style deeply rooted in motivational role modeling. ◆Increased regional comp sales by 5.3%, surpassing final fiscal year projections. ◆Revamped and introduced processes that increased “units-per-hour” during shipment receiving procedures in stores. ◆Composed Store Manager guides and training programs that streamlined operations and clearly communicated success benchmarks. ◆Identified the root cause of slow shipment times and discrepancies; implemented two strategies, a production line strategy at the store level, and an updated packing process at the warehouse.

Education record

Education record