Training And Development Expert - Customer Service Operations Emea
Current- Proactively drive the integrated Strategic Field Force Plan and lead the resource capacity and capability development.- Create/Support a long-term competence development plan, including learning and certification, for Service Engineers and Technical Instructors. - Support Iberian Market understanding the competence development needs of the customer and develop tailor-made solutions for them.- Lead the deployment and follow up the execution of programs, monitor order fulfilment… Show more - Proactively drive the integrated Strategic Field Force Plan and lead the resource capacity and capability development.- Create/Support a long-term competence development plan, including learning and certification, for Service Engineers and Technical Instructors. - Support Iberian Market understanding the competence development needs of the customer and develop tailor-made solutions for them.- Lead the deployment and follow up the execution of programs, monitor order fulfilment, secure that programs are designed and delivered in the most cost-efficient way while maintaining the quality of delivery.- Capture internal and external training needs and improvement needs, provide feedback to NGSO, understand talent development trends, engage in training development projects, and support pilots and new product deployments. - Be aware of changes in portfolio and development activities, proactively collaborate with NGSO for business transformation and support the local implementation. - Lead the consistent application of global standards and processes during competence development aligned with IDP. Show less
