Eduardo P. Galvão

Eduardo P. Galvão Email and Phone Number

Senior IT Product Manager @ Dell Technologies
State of São Paulo, Brazil
Eduardo P. Galvão's Location
São Paulo, São Paulo, Brazil, Brazil
About Eduardo P. Galvão

Eduardo P. Galvão is a Senior IT Product Manager at Dell Technologies. He possess expertise in microsoft office, atendimento ao cliente, microsoft excel, pesquisa. He is proficient in Espanhol. Colleagues describe him as "[PT] Eduardo é um profissional excelente e dedicado. Embora não tenhamos trabalhado no mesmo time, sua competência e comprometimento são evidentes em tudo o que faz. Ele sempre busca a excelência em seus projetos e está disposto a ajudar os colegas, contribuindo significativamente para o sucesso da empresa. Recomendo fortemente o Eduardo para qualquer equipe que busque um profissional dedicado, competente e colaborativo. [EN] Eduardo is an excellent and dedicated professional. Although we did not work in the same team, his competence and commitment are evident in everything he does. He always strives for excellence in his projects and is willing to help his colleagues, significantly contributing to the company's success. I highly recommend Eduardo to any team looking for a dedicated, competent, and collaborative professional."

Eduardo P. Galvão's Current Company Details
Dell Technologies

Dell Technologies

View
Senior IT Product Manager
State of São Paulo, Brazil
Website:
delltechnologies.com
Employees:
128606
Eduardo P. Galvão Work Experience Details
  • Dell Technologies
    Senior It Product Manager
    Dell Technologies
    State Of São Paulo, Brazil
    View
  • Dell Technologies
    Information Technology Product Manager
    Dell Technologies Dec 2023 - Present
    São Paulo, Brazil
    As an IT Product Manager, I am responsible for planning and managing sprints, overseeing project management activities, and collaborating with business partners and stakeholders. In this role, I manage security vulnerabilities for core contact center applications and derive actionable insights from KPIs, ensuring that all tasks are data-driven and adhere to best practices from a product owner's perspective. My key activities include data analysis, customer service and support, critical thinking, and risk management.
    View
  • Dell Technologies
    Senior Telecommunications Engineer
    Dell Technologies Sep 2022 - Dec 2023
    São Paulo, Brazil
    View
  • Bd
    Data Management Specialist
    Bd Nov 2018 - Sep 2022
    São Paulo, Brasil
    Specialist in database management for SQL Server-based systems, responsible for designing, implementing, and maintaining robust database solutions. Additionally, I manage the integration of middleware solutions using the ASTM protocol, ensuring seamless data flow and system interoperability.I actively monitor equipment health and service performance metrics utilizing Power BI and IoT resources to drive data-driven decision making and optimize operational efficiency.In my role, I also oversee the qualification and training of both the Technical Services and Commercial teams, collaborating with the Strategic Marketing team to develop and enhance best practices and create innovative training materials for related projects.
    View
  • Hcl Technologies
    Senior Telecommunications Analyst
    Hcl Technologies Aug 2016 - Nov 2018
    São Paulo, Brazil
    Coordinating expansion projects and implementations in collaboration with Avaya partners, and leveraging Genesys and Microcall systems to align with business demands and enhance client experience. Providing comprehensive support for VoIP communications across Latin America sites, utilizing an Avaya call routing infrastructure integrated with Contact Centers and Reporting Tools. Leading a range of activities under the Network Voice Tower, overseeing local resources throughout the entire region. Managing Telecom Expense Management for both mobile and wired lines in partnership with local vendors and the Procurement Team.
    View
  • Telesul
    Senior Professional Services Consultant
    Telesul Apr 2015 - May 2016
    São Paulo, Brazil
    Responsible for designing and architecting Avaya VoIP solutions, including CRM integrations, IVR development, and Contact Center implementations. Customize and enhance reporting tools to meet client-specific requirements. Assess client environments and needs to develop and implement software solutions that drive business improvements.
    View
  • Insiyabi It - Siemens Enterprise Communications
    Support Team Lead
    Insiyabi It - Siemens Enterprise Communications Dec 2013 - Apr 2015
    São Paulo, Brazil
    Responsible for Team engagement and performance reports. Support on configuration and troubleshooting of Siemens applications based on North American clients. A specialist on Openscape Xpressions, the Voicemail manager software. Support and Maintenance of Microsoft Windows Cluster.
    View
  • Ultrapar
    Service Desk Analyst
    Ultrapar Nov 2012 - Dec 2013
    São Paulo, Brazil
    Support of micro informatics applications, drivers, and files in mass distributions through scripts and batch to all Ultra group users, following the best ITIL methods.
    View
  • Resource It Solutions
    Analista Junior Em Telecom
    Resource It Solutions Dec 2011 - Aug 2012
    São Paulo E Região, Brasil
    Analyzed digital network maintenance processes at AT&T, a telecommunications company, collaborating with its access providers. Managed administrative oversight by handling escalation requests and coordinating updates with network administrators (NOC).
    View

Eduardo P. Galvão Skills

Microsoft Office Atendimento Ao Cliente Microsoft Excel Pesquisa

Eduardo P. Galvão Education Details

Frequently Asked Questions about Eduardo P. Galvão

What company does Eduardo P. Galvão work for?

Eduardo P. Galvão works for Dell Technologies

What is Eduardo P. Galvão's role at the current company?

Eduardo P. Galvão's current role is Senior IT Product Manager.

What schools did Eduardo P. Galvão attend?

Eduardo P. Galvão attended Universidade Anhembi Morumbi, Senac São Paulo, Universidade Anhembi Morumbi.

What skills is Eduardo P. Galvão known for?

Eduardo P. Galvão has skills like Microsoft Office, Atendimento Ao Cliente, Microsoft Excel, Pesquisa.

Who are Eduardo P. Galvão's colleagues?

Eduardo P. Galvão's colleagues are Nancy Callahan, Edward Sannicandro, Rakesh Dubey, Zhuoqun Y., Andréa Paula Maciel, Gayle Mcspadyen, Ganesh Pant.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.