Eduardo Pourshahidi Email and Phone Number

Providing IT support and infrastructure develop to small/ medium businesses locally. Central Florida is area of operation, but we do hope to expand our reach across the state.

Dynamically provides guidance and directives to North and South Region Field Teams as well as Helpdesk. Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external… Show more Dynamically provides guidance and directives to North and South Region Field Teams as well as Helpdesk. Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization. Determine root cause of issues and communicate appropriately to internal and external customers. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. Handle annual budget and ensure cost effectiveness. Show less

Primary responsibility is to provide IT support to 16+ physical therapy clinics within Central Florida. Supervised and coordinated projects for network hardware upgrades, new site builds, and software implementation. Utilized Asana for milestone and timeline tracking. Expertly supported a Citrix environment for over 300+ employees. Created and published policies and procedures for computer security / usage. Troubleshot hardware/software issues for VOIP, PC, printers, and scanners. Maintained… Show more Primary responsibility is to provide IT support to 16+ physical therapy clinics within Central Florida. Supervised and coordinated projects for network hardware upgrades, new site builds, and software implementation. Utilized Asana for milestone and timeline tracking. Expertly supported a Citrix environment for over 300+ employees. Created and published policies and procedures for computer security / usage. Troubleshot hardware/software issues for VOIP, PC, printers, and scanners. Maintained HIPPA, JCO, AHCA compliant work environments. Show less

Actively supporting 1,500 + End Users base wide. Regularly perform installation, and configuration of desktop computers, peripheral equipment and software. Utilized Active Directory to create, modify, and remove user profiles. Utilized software to conduct data migrations and user migrations. Worked with escalation team to resolve technical issues with window images. Occasional troubleshot MS Office suite for configuration errors or to train users on functions. Daily duties may consist of… Show more Actively supporting 1,500 + End Users base wide. Regularly perform installation, and configuration of desktop computers, peripheral equipment and software. Utilized Active Directory to create, modify, and remove user profiles. Utilized software to conduct data migrations and user migrations. Worked with escalation team to resolve technical issues with window images. Occasional troubleshot MS Office suite for configuration errors or to train users on functions. Daily duties may consist of handling routine system tickets and tasks including password resets, new account builds, migrating MS outlook profiles. Maintained Active Secret Clearance. Show less

Primarily performed PC repairs on customer owned equipment. Daily task was to configure and update router firewalls. Installed and configured virus protection software on desktop and laptop computers. Utilized proprietary network monitoring software for reporting and troubleshooting. Repaired and reconfigured BHN routers, BHN modems, and customers owned switches/routers. Resolved residential issues from television, customer owned devices, and telephones. Identified plant damage and submitted… Show more Primarily performed PC repairs on customer owned equipment. Daily task was to configure and update router firewalls. Installed and configured virus protection software on desktop and laptop computers. Utilized proprietary network monitoring software for reporting and troubleshooting. Repaired and reconfigured BHN routers, BHN modems, and customers owned switches/routers. Resolved residential issues from television, customer owned devices, and telephones. Identified plant damage and submitted proper paperwork for repair/replacement. Daily duties consisted of inventory checks, equipment returns, and vehicle maintenance. Other duties may include attending monthly service meetings, placing inventory reorders, and conducting site quality control audits. Show less

• Oversaw training and management of staff/volunteers.• Worked with other departments in support of unit mission goals.• Coordinated operations/facilities/equipment for multi-site use.• Advised leadership on matters of morale and ethical for decision-making, cross-cultural awareness, conflict resolution, and quality of life issues.• Developed and lead training courses for mentality stability and resiliency.