Sales And Services
Austin, Texas, Us
Applications Sales RepresentativeBuilt relationships with key customers and channel ecosystem in Puerto Rico and Dominican Republic. Secured key goals and met quarterly sales goals. Sold business applications software/solutions and related services to prospective and existing customers within Puerto Rico and Dominican Republic Territory. Managed sales through forecasting, account resource allocation, account strategy, and planning both directly and via channels.Technology and Fusion Middleware Sales RepresentativeDeveloped and maintained strong client relations with senior and C-level executives—developed new insights into client’s business model and pain points, and delivered actionable, high-impact value propositions. Ensured high levels of client satisfaction during delivery.Enterprise Service Delivery ManagerEnsured quality delivery of ongoing Oracle Support Services supporting named Enterprise Accounts by leveraging ITIL Best practices. Managed service delivery and support to assure Service Level Agreements, Business and Financial Objectives, and customer satisfaction targets were met. Effectively interfaced with Customer, Account Team, technical and functional teams. Technical Solution SpecialistPerformed Public Sector accounts technical sales consulting. Assisted Account Managers in complex sales cycles with technical and in-depth product knowledge and by applying Federal Enterprise Architecture principles.Senior Principal ConsultantManaged project teams and allocated resources. Led Analysis, Sizing, Design, Construction, Delivery and Testing of multiple Oracle Technology and Applications projects to meet client's expectations. Acted as main contact between client and Oracle Consulting, and oversaw day-to-day operations of projects until completion. Acted as Project Manager to several concurrent projects.Technical Support AnalystReviewed, analyzed, and evaluated Oracle information technology systems operations.