Edward Rakitin Email & Phone Number

Москва

Management of loyalty and customer satisfaction of BCS Financial Group

Moscow, Russia

Create a corporate quality control system of customer service. Introduced telephone service standards, business correspondence, business meeting in the Contact Center, Customer Service Department, Help-desk and network of regional offices. I worked on corporate EFM-system. Conducted training on the quality of customer service for the heads of the regional network of offices. The structure of the head of the Department: Department of Claims; Control Department of relationships with customers;… Show more Create a corporate quality control system of customer service. Introduced telephone service standards, business correspondence, business meeting in the Contact Center, Customer Service Department, Help-desk and network of regional offices. I worked on corporate EFM-system. Conducted training on the quality of customer service for the heads of the regional network of offices. The structure of the head of the Department: Department of Claims; Control Department of relationships with customers; Department of the external monitoring; Analyst customer base. Show less

Moscow, Russia

Create a corporate system of claim processing client requests that are processed before the official claims and complaints to the company and regulatory authorities. Unique in the industry experience! It is possible to considerably reduce business risk, as well as identify problems in the infrastructure business and make timely adjustments necessary.http://www.finam.ru/about/CompanyStructure00002/default.asp

Moscow, Russia

Project Manager MS Dynamics CRM Investment Holding Finam (several companies). Solutions: Contact Center; Customer Service Department; Help-Desk; Marketing; The educational center; Directory services, etc. Integration: the family of the accounting systems; site collection; ESB SonicMQ; telephone exchange Asterisk; Account customer, etc. Speaker at seminars and conferences on CRM. He took part in a press conference on the presentation of MS Dynamics CRM 2013 (see. LinkedIn portfolio:… Show more Project Manager MS Dynamics CRM Investment Holding Finam (several companies). Solutions: Contact Center; Customer Service Department; Help-Desk; Marketing; The educational center; Directory services, etc. Integration: the family of the accounting systems; site collection; ESB SonicMQ; telephone exchange Asterisk; Account customer, etc. Speaker at seminars and conferences on CRM. He took part in a press conference on the presentation of MS Dynamics CRM 2013 (see. LinkedIn portfolio: https://ru.linkedin.com/in/rakitinedward). Corporate CRM system JSC Finam effectively manage customer relationships, systematically raise the quality of customer service, to offer customers personalized service, as well as the products and services that may be of interest to potential customers. Managed Contact Center. Introduced telephone service standards. http://www.finam.ru/analysis/newsitem396EE/ Show less

Moscow, Russia

Project Manager: Distance learning Training Center FINAM. Solutions: IT-project learning systems and subsystems of diagnostics; system of training for customers; system of training for employees; structure and methodology of training; the issuance of certificates for students from the regions through the regional network of the company; records of issued certificates; course materials; support for students in the forum; Competition for the performance of students. Integration: the site;… Show more Project Manager: Distance learning Training Center FINAM. Solutions: IT-project learning systems and subsystems of diagnostics; system of training for customers; system of training for employees; structure and methodology of training; the issuance of certificates for students from the regions through the regional network of the company; records of issued certificates; course materials; support for students in the forum; Competition for the performance of students. Integration: the site; accounting system; CRM portal to regional offices; corporate portal for employees.I wrote a book on technical analysis of the stock market for the Training Center FINAM.http://dist.finam.ru/ Show less

Moscow, Russia

Project Manager: 10-day classroom course on the stock market for the Training Center FINAM.Project Manager: tutorial “Finam Class 2”.Lecturer: intramural ten lectures on the stock market; Individual lessons on the stock market for premium customers.http://www.soyuz.ru/-/a/more/z/cat/games/id/32689

Moscow, Russia

Project Manager: training program "analysis of the effectiveness of trading strategies". Participated in the work on the draft of the distance learning system of Forex Club Academy, including work on the project "Forex CUBE". Lecturer: intramural ten lectures on the Forex market.http://financepro.ru/forex/3033-rakitin-je.-a.-fxclub-analiz.html