Eduard Susma Email & Phone Number

Galați, Gl, Ro

Galaţi, Romania

Bucharest, Romania

Bucharest, Romania

London, United Kingdom

Acting as an inspirational role model and support the Store Manager to monitor and manage all store areas and team members in the KPI achievement with a tireless drive to deliver excellent customer service.Full responsibility of all store areas and team members in the absence of the Store Manager and any operational tasks connected with this.Support the Store Manager in the recruiting process, staff planning and performance measurement.Responsible for driving the team to… Show more Acting as an inspirational role model and support the Store Manager to monitor and manage all store areas and team members in the KPI achievement with a tireless drive to deliver excellent customer service.Full responsibility of all store areas and team members in the absence of the Store Manager and any operational tasks connected with this.Support the Store Manager in the recruiting process, staff planning and performance measurement.Responsible for driving the team to achieve the location’s performance targets and KPIs.Implement and maintain a customer centric mindset to build a loyal customer base.Drive the use of all available tools and ensure procedures are executed and policies followed.Build and maintain awareness of our competitors and local markets by sharing any relevant findings with your Area Manager and retail team. Show less

London, United Kingdom

Achieve Category Sales plan and KPIs by identifying commercial opportunities and exploiting all established channels and local market initiativesLead by example and engage, enable and empower the Service Specialist team to be ambassadors for the brandContinually build the capability of the teams through effective resource planning, robust development and performance management and succession planningDeliver a world leading multi-channel customer experience that is unrivaled in the… Show more Achieve Category Sales plan and KPIs by identifying commercial opportunities and exploiting all established channels and local market initiativesLead by example and engage, enable and empower the Service Specialist team to be ambassadors for the brandContinually build the capability of the teams through effective resource planning, robust development and performance management and succession planningDeliver a world leading multi-channel customer experience that is unrivaled in the marketplace and achieve all customer measurement targetsDemonstrate effective analysis of performance and customer metrics and data to support effective decision making and problem solvingDeliver operational excellence front of house and stockroom management, ensuring visual and retail environments and standards are prime and compliant with all internal guidelines and external legal requirements.Develop a one team approach with Brand Partners engaging them with the Brand and supporting the development of their businessEffectively implement the monthly event calendar activities in a commercial and timely mannerSupport Local Community initiatives including those for the House of Fraser foundation and Responsible RetailingUndertake all activities in relation to Duty Manager and deputise for General/ Dual Site / Store Manager Show less

New Bond Street

Setting up the foundation in menswear tailoring for new team membersMaking sure they accumulate all necessary skills in order to maximise every sales opportunityLeading by example in offering the best possible customer service to every individual that sets foot in any T M Lewin store

London, United Kingdom

Supporting the Store Manager by personally providing and ensuring the team deliver a consistent and exceptional standard of customer service in the store and deputising effectively in their absence in all areas of the roleBe a role model and mentor to members of the teamUtilise sales techniques to drive sales and encourage the team to do the sameEngage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure a pleasurable… Show more Supporting the Store Manager by personally providing and ensuring the team deliver a consistent and exceptional standard of customer service in the store and deputising effectively in their absence in all areas of the roleBe a role model and mentor to members of the teamUtilise sales techniques to drive sales and encourage the team to do the sameEngage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure a pleasurable customer experienceDevelop excellent knowledge of the full range of products and unique selling points in order to promote product benefits to customersProvide advice and guidance to customers on clothing and accessory range, best fit and measuring services (our service totem) ensuring their needs are fully metBe aware of, build and develop networks and relationships with local corporate customers Show less

London, United Kingdom

London, United Kingdom

Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of T M Lewin history and heritageDiscuss with clients and give advices on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury productsBuild and strengthen relationships with customers, deal with different nationalities and personalities and put always… Show more Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of T M Lewin history and heritageDiscuss with clients and give advices on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury productsBuild and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease Show less

Master'S Degree, Public Policy Analysis And Public Management

Master Of Laws - Llm, Law

Gcse And A Level (Equivalent), Mathematics And Computer Science