Eduard Várady Email & Phone Number

Bratislava, Bratislava Region, Slovak Republic

I'm part of an amazing team in a company that aims to not only provide great product but also world-class support to every customer. Besides handling frontline support (chats, emails, phone), my duties include overseeing support shifts, giving 1-on-1 trainings for customers via video calls, internal trainings, and helping with onboarding new team members.A considerable part of my job is also shaping up and leading a subteam oriented on dealing with more tech-related questions and issues, both from clients and other customer-facing departments. Our team also takes care of product customizations for clients with special deals (usually using CSS and JS).I was also happy to participate in many projects that aimed to improve either the product itself, customer experience, or the efficiency of our internal processes.

Slovak Republic

I was the first line of contact for everyone who has questions about FV Player or any other Foliovision products or services. My job was to talk with and provide help for long-term clients and the general public. I also served as a link between our clients and the programming and design departments and participate in the planning and decision-making of FV Player's marketing strategy.The second part of my job was writing coherent and helpful guides for all FV Player features and functions and also to regularly write articles and announcements for the company blog. All my articles can be found here - https://foliovision.com/author/edov

Slovak Republic

I was responsible for managing the social media accounts of long-term clients (real estate and insurance industry in Toronto), including direct communication with them. I was also managing content creation for clients' websites by external writers/photographers in Canada (editorial work), and sharing and promoting the content on social media. A significant part of my job was also to write articles myself.

Slovak Republic

My job was not just to sell sports equipment, but to be as much help to the customers as possible. That required an active sales approach, starting with quickly estimating their needs and giving the best possible advice about all aspects of golf.

Slovak Republic

I was able to participate in creation of content (copy and graphics) for one of the long-term clients (food industry). I also got to know better the internal dynamics of a small advertising agency, their day-to-day routines and the creative process of creating a new marketing campaign.

Slovak Republic

I was helping the account manager with some minor administrative and graphics tasks and also wrote a couple of articles for a client's blog (eshop with healthy nutrition), learning some insights about sales and account management along the way.