Oversee Public Sector for State & Local Government customers (CIO, DOT, Cities, Counties, etc.). Deploy Customer Success Platform (CSP), PS, SE, onboarding, learning & development, customer support, product involvement, etc. Trusted partner for key account Executives. Ideate new features for customer markets (integrations with R, ESRI / AGOL, PowerBI, etc.) to identify new products and lines of business.

Lead CSM/AM teams for onboarding, customer campaigns, outreach efforts, retention strategies and managed channel partners. Identified new markets within Public Sector / State & Local, researched competitors and built Sales channel. Averaged 95% renewal rate for PubSec (State Govt CIO, Local Govt CIO, Transportation, Transit, Municipalities) and Commercial for GovTech software.

Streamlined onboarding plans to decrease time-to-value for new and existing deliveries. Knowledge expert for strategic planning change management for customer VPs and C-Suites. Prototyped new features within delivery and SE teaming, build feedback loops with Product and Marketing. 92% renewal rate.

Onboard customers, updated Executives, managed Professional Services deliveries and identified expansion opportunities. Trusted partner for change management activities relating to business planning with data and analytics for State & Local Government clients.

Deployed cross-functional projects, developed IT PMO processes and generated multi-millions in new revenue by deploying key performance initiatives across the health system.

Managed cross-functional IT projects for HQ and branch offices across the country. Oversaw RFPs, contracts, billing and IT contractor management. Developed MPO process operations standards.