Emilie Dubert Email & Phone Number

- Develop and execute comprehensive end-to-end quantitative and qualitative research projects- Choose appropriate tools and techniques for data collection, including surveys, focus groups, IDIs, advisory boards, online discussion boards, or secondary research- Analyze and interpret data using statistical methods and qualitative analysis to derive actionable insights to a variety of stakeholders, including the executive leadership team- Identify customer needs, preferences, Jobs To Be Done (JTBD) and behaviors to inform product and marketing improvements- Segment consumers based on various criteria to tailor marketing strategies to appeal to potential customers- Develop and implement biannual Customer Satisfaction (CSAT) surveys to measure NPS and satisfaction- Analyze NPS results to identify trends and areas for improvement- Prepare detailed reports and presentations summarizing research findings and recommendations for a variety of internal stakeholders, including executives, product development, product marketing, and sales- Monitor industry trends and competitor activities to provide context for primary data- Assess market dynamics to inform strategic decisions and identify research and sales opportunities- Work closely with cross-functional teams to understand their research needs and priorities, informing strategic, research, and product roadmaps- Engage with external vendors or agencies for specialized research needs when necessary- Evaluate the effectiveness of research methodologies and processes, making adjustments as needed, including incorporating AI into the research process to increase efficiencies

Fairfax, Virginia, United States

COMM 101: Public Speaking and Communication

Fairfax, Va

• Establish vision, goals, and strategic plan for department, including management of $500,000 budget• Utilize various statistical methods to design a comprehensive assessment strategy, execute data collection, and analyze data • Generate written and oral reports for stakeholders on quantitative and qualitative data to increase enrollment and improve the customer experience• Recruitment, supervision, and development of staff members to maintain consistent operations through the Covid-19 pandemic• Led university advising platform implementation to expand users by over 300% • Establish relationships and collaborate with academic, university, and community stakeholders to develop inclusive university policies and procedures• Creation, oversight, and analysis of marketing and communication strategy utilizing current software and analysis programs

Communications Department

Provided quality guidance to undergraduate students regarding their academic progressAdvised students in academic scheduling, course selection, and professional development Mentored students in internship and post-graduation opportunities Utilized student development theory and helping skills to support students as individuals

- Recruit, select, train and supervise off-campus student advisors- Establish vision, goals, and objectives for office and student leadership team- Create and execute a plan for outreach to all off-campus students- Develop and initiate programming efforts geared toward engagement of off-campus students- Outreach and administration of Off-Campus Advisory Board, consisting of Mason faculty and staff- Advocate for off-campus students through university and community avenues- Benchmark best practice institutions of off-campus student initiatives- Advertise programs and services through social media, George Mason website, and grass roots efforts

Managed a staff of 80 employees, maintaining confidential files, trainings, staff budgets, and discipline Planned and implemented various events for families and the community to increase engagement Controlled a $4.5 million budget and preserved a surplus for the 2011 fiscal year Created an organized, efficient system to track state and federally- mandated paperwork, credentials, and medication Facilitated the growth of the center from 25 classes to 32 classes through classroom preparation and staffing Grew enrollment to over 500 students, a 20% increase, in two years

English-as-a-Foreign Language Teacher7th-12th grade

Doctor Of Philosophy - Phd, Higher Education/Higher Education Administration

Master'S Degree, Higher Education Administration- Student Services

Bachelor Of Science (B.S.), Secondary Education And Teaching

Activities and Societies: Delta Gamma, Panhellenic Association, Habitat for HumanityChemistry Secondary Education