Eric Duchesne

Eric Duchesne Email and Phone Number

Senior Investigator Office of the Ombudsman at BMO Financial Group @ BMO Financial Group
toronto, ontario, canada
Eric Duchesne's Location
Whitby, Ontario, Canada, Canada
Eric Duchesne's Contact Details

Eric Duchesne personal email

n/a
About Eric Duchesne

I am a bilingual experienced people manager with extensive knowledge in complaint resolution of banking, wealth and insurance issues. I am always looking to expand my banking knowledge and take on new challenges.Specialties: Fluency in English and French  Investigations, Interviewing, Report writing.People Manager experience, Coaching and Training experience.Project implementation experience, Familiar with Six Sigma methodology

Eric Duchesne's Current Company Details
BMO Financial Group

Bmo Financial Group

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Senior Investigator Office of the Ombudsman at BMO Financial Group
toronto, ontario, canada
Website:
bmo.com
Employees:
42056
Eric Duchesne Work Experience Details
  • Bmo Financial Group
    Senior Investigator Office Of The Ombudsman
    Bmo Financial Group Mar 2021 - Present
    Toronto, Ontario, Canada
    View
  • Obsi - Ombudsman For Banking Services And Investments
    Senior Investigator
    Obsi - Ombudsman For Banking Services And Investments Oct 2020 - Mar 2021
    Toronto, Ontario, Canada
    View
  • Adr Chambers
    Investigator
    Adr Chambers Feb 2020 - Oct 2020
    Whitby, Ontario, Canada
    As an investigator for ADR Chambers Banking Ombudsman ("ADRBO"), I review complaints in the final and last stage of the dispute resolution process available to banking customers. I review all documentation provided by both parties relevant to the dispute and conduct detailed interviews with both parties. Based on my findings and conclusions I then provide a recommendation that is supported by fact and guided by fairness principles.
    View
  • Td Bank
    Assistant Ombudsman
    Td Bank Feb 2010 - Feb 2020
    Dispute Resolution and Mediation
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  • Rbc Capital Markets
    Manager
    Rbc Capital Markets Jun 2007 - Oct 2009
    Agent and Manager for Syndicated Loans
  • Td Corporate Credit Administration
    Team Leader
    Td Corporate Credit Administration May 2004 - Jul 2005
    · Major contributor in the migration of U.S operations to Canada smoothly.· Built all deals for the bi-lat team as well as Credit Derivatives and Loan Trading.· Checking and approval of all transactions in the bi-lat group.· Coordinated deal closings within the group, the front office and legal counsel.
  • Td Corporate Credit Administration
    Conversion Officer
    Td Corporate Credit Administration Oct 2003 - May 2004
    · Audited and reviewed existing deals on the UK portfolio.· Converted the portfolio over to a new loan system.· Trained and coached staff taking over the administration of the UK portfolio. Toronto
  • Td Corporate Credit Administration
    Credit Analyst
    Td Corporate Credit Administration Feb 2000 - Oct 2003
    · Administered the Montreal portfolio which is a large portfolio made up of a mix of French and English clients.· Maintained a high level of service even with a complex and high volume portfolio.· Put forward many process improvement suggestions many of which were implemented by the administration group.· Maintained excellent relations with the lenders.
  • Td Bank Financial Group
    Corporate Credit Administration
    Td Bank Financial Group Feb 2000 - Oct 2003
    · Supervised and assisted in the development of 5 credit administrators.· Trained and helped the team strive to maintain high customer service standards.· Implemented many process improvements streamlining the business.· Worked closely with Senior management in preparing and submitting accurate and timely reporting to the Federal Reserve.
  • Td National Recovery Team
    Recovery Officer
    Td National Recovery Team Oct 1997 - Feb 2000
    · Administered the Quebec and Atlantic portfolio of delinquent loans greater than 90 days.· Consistently produced a high recovery level even with the many legal collection restrictions in Quebec.· Maintained excellent working relationships with external and internal legal counsel assisting in my learning of the various laws.

Eric Duchesne Skills

Microsoft Office Six Sigma Banking Loans Management Training Coaching Credit Commercial Banking Capital Markets Risk Management Funding Credit Analysis Credit Risk Financial Risk Back Office Access File Management Retail Banking Visio

Eric Duchesne Education Details

  • Seneca College
    Seneca College
    Law
  • Seneca College
    Seneca College
    Law Enforcement

Frequently Asked Questions about Eric Duchesne

What company does Eric Duchesne work for?

Eric Duchesne works for Bmo Financial Group

What is Eric Duchesne's role at the current company?

Eric Duchesne's current role is Senior Investigator Office of the Ombudsman at BMO Financial Group.

What is Eric Duchesne's email address?

Eric Duchesne's email address is eric.duchesne@td.com

What schools did Eric Duchesne attend?

Eric Duchesne attended Seneca College, Seneca College.

What skills is Eric Duchesne known for?

Eric Duchesne has skills like Microsoft Office, Six Sigma, Banking, Loans, Management, Training, Coaching, Credit, Commercial Banking, Capital Markets, Risk Management, Funding.

Who are Eric Duchesne's colleagues?

Eric Duchesne's colleagues are Nevin Abhoy, Ling Chen, Johnny Tong, Marc Lévesque, David Chow, Sam Lyons Cfp Cim, Ann Wong.

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