Eric Duchesne Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Whitby, Ontario, Canada

As an investigator for ADR Chambers Banking Ombudsman ("ADRBO"), I review complaints in the final and last stage of the dispute resolution process available to banking customers. I review all documentation provided by both parties relevant to the dispute and conduct detailed interviews with both parties. Based on my findings and conclusions I then provide a recommendation that is supported by fact and guided by fairness principles.

Dispute Resolution and Mediation

Agent and Manager for Syndicated Loans

· Major contributor in the migration of U.S operations to Canada smoothly.· Built all deals for the bi-lat team as well as Credit Derivatives and Loan Trading.· Checking and approval of all transactions in the bi-lat group.· Coordinated deal closings within the group, the front office and legal counsel.

· Audited and reviewed existing deals on the UK portfolio.· Converted the portfolio over to a new loan system.· Trained and coached staff taking over the administration of the UK portfolio. Toronto

· Administered the Montreal portfolio which is a large portfolio made up of a mix of French and English clients.· Maintained a high level of service even with a complex and high volume portfolio.· Put forward many process improvement suggestions many of which were implemented by the administration group.· Maintained excellent relations with the lenders.

· Supervised and assisted in the development of 5 credit administrators.· Trained and helped the team strive to maintain high customer service standards.· Implemented many process improvements streamlining the business.· Worked closely with Senior management in preparing and submitting accurate and timely reporting to the Federal Reserve.

· Administered the Quebec and Atlantic portfolio of delinquent loans greater than 90 days.· Consistently produced a high recovery level even with the many legal collection restrictions in Quebec.· Maintained excellent working relationships with external and internal legal counsel assisting in my learning of the various laws.

Law Enforcement, Law

Diploma, Law Enforcement