Responsible for 3 verticals:- Collections: definition of policies, strategies, and structured process for collections. Analytics and dashboard creation for 360° visibility of clients’ payment behavior, Collectors agents training & periodic reporting to Buro de Credito and Circulo de Credito. - Operations: Definition and constant optimization of operational process and roadmap for clients. End-to-end ops execution from initial client registration, background check, financing request, processing, transfer, and monitoring until payment deadline. Work in close collaboration with the leads of the product teams. Work closely with relevant stakeholders, such as Commercial teams and Customer Service, to improve, design, and review the customer experience - Conciliations: responsible for the correct identification of clients' payments, and their correct application in our system with STP & Openpay. Achievements:- Currently leading a 55-person in México & Perú team.- Reduce delinquency rates by up to 5% for microcredit and credit card products.- Open a new operations area in Lima Peru.- Achieve 4.8 stars rating on playstore for Noropresta, Nerocredit & Quickpresta Apps.