Eduardo Soeiro Email & Phone Number

Lisboa, Portugal

• Input and verified fees and interest conditions contracted by stakeholders, ensuring accurate billing.
• Investigated incorrectly calculated fees according to client products, resolving discrepancies.
• Communicated with impacted departments to coordinate billing corrections.
• Analyzed and posted refunds as well as fee adjustments, maintaining financial accuracy.
• Conducted first-level control of data in various systems to ensure data integrity.
• Managed client-related service requests, providing timely and effective resolutions.

Lisboa, Portugal

• Validated client tax documentation to ensure compliance with specific market regulations.
• Ensured accurate taxation on income payments, maintaining compliance and precision.
• Addressed and resolved queries from Account Managers, providing clear and timely information.
• Processed cash reclaim refunds, ensuring thorough follow-up and accurate updates.
• Identified and reported potential risks or errors to the line manager, aiding in risk mitigation.
• Contributed to procedure updates and suggested improvements for business processes.

Cascais, Lisboa, Portugal

• Coordinated daily operations for both Front of the House and Back of the House, ensuring functionality.
• Delivered superior service to maximize customer satisfaction and loyalty.
• Responded efficiently and accurately to customer complaints, maintaining high standards of service.
• Organized and supervised shifts to ensure optimal staffing and productivity.
• Appraised staff performance, providing constructive feedback to enhance productivity.
• Ensured compliance with sanitation and safety regulations, maintaining a safe and clean environment.

Lisboa, Portugal

• Managed check-in and check-out procedures, ensuring a smooth experience for guests.
• Greeted, welcomed, directed, and announced visitors at the front desk.
• Answered, screened, and forwarded incoming phone calls efficiently.
• Received and sorted daily mail, ensuring accurate distribution.
• Maintained office security by following safety procedures and controlling access through the reception desk (monitoring logbook, issuing visitor badges).
• Ordered front office supplies and maintained inventory of stock.