Account Management:-Oversee and manage a portfolio of key manufacturing accounts, ensuring consistent engagement and satisfaction.-Build and maintain strong, long-term relationships with key stakeholders within client organizations.-Serve as the primary point of contact for all client needs and inquiries.KPI Monitoring and Achievement:-Develop and track key performance indicators (KPIs) to measure the effectiveness of account management strategies.-Regularly review and analyze account performance metrics, ensuring alignment with client objectives and company goals.-Prepare and present detailed reports on account performance, growth metrics, and strategic initiatives to senior leadership.Opportunity Identification:-Identify and assess opportunities for enhancing manufacturing efficiencies using Allie's AI-driven solutions.-Conduct in-depth analysis of client operations to uncover areas for improvement and innovation.-Proactively propose and implement solutions that align with clients’ operational goals and Allie’s capabilities.Strategic Account Expansion:-Develop and execute strategic account plans to drive revenue growth and market penetration.Identify and pursue opportunities for upselling and cross-selling Allie’s solutions within existing accounts.Client Advocacy and Support:-Advocate for client needs within Allie, ensuring their feedback and requirements are effectively communicated and addressed.-Work closely with the product development team to ensure Allie's solutions continuously meet and exceed client expectations.-Coordinate with the customer support team to resolve any client issues promptly and effectively.Industry Expertise:-Stay abreast of industry trends, emerging technologies, and competitive landscape in the materials manufacturing sector.-Leverage industry knowledge to provide strategic insights and guidance to clients.

-Trained and Lead 10 person team and monitored their performance metrics for continuous professional and company growth. -Went from average 33 hour ticket resolution time to avg 1.5 hour ticket resolution time. -Customer Service Rating averaging 75% month to month. -Went from average 900 weekly resolved tickets to average 175 resolved weekly tickets.-Designed and executed customer support channel for Castor’s 4.5k MAU’s.-Prepared and implemented knowledge base for the customer's self-serve center.-Designed and implemented a back-office platform for customer success team’s use in bug detection and problem solving day-to-day processes.-Analyzed recurring fraudulent behavior for preemptive customer support and implemented protective measures.-Coordinated continuous team training on new implementations both in customers’ interface and internal support interface/ knowledge center for more effective customer service.-Implemented operational strategies for optimal customer support execution. -Reduced average one-touch tickets from 85% to 30%.

-Designed and standardized the Operations Manual for 200+ Walmart retail stores operations in Mexico.-Supervised NPS for delivery operations in 200+ Walmart retail stores in Mexico, achieving a 75% minimum as stated in the SLA. -Revised SLA’s on a daily basis for proper compliance and service to customers, including 95% on-time deliveries and 98% of order accuracy.´-Supervised OKRs and KPIs on a daily basis with a multidisciplinary team to determine weekly objectives and its performance.

• Founded and operated a company focused on reinventing customer service within the ride-share industry, enabling drivers to have a virtual shop onboard their vehicle for the sale of convenient goods while they’re driving. • Developed and supervised operations including acquisition of drivers and clients, marketing, inventory management, logistics, accounting and finance, UI & UX, application maintenance, among others.

• Designed and developed financial models for feasibility and profitability analysis of new projects and new businesses.• Developed, interpreted and implemented financial concepts for financial planning and its control.• Proposed guidelines, methods and procedures in the formulation of budgets and ensure compliance with them as authorized.• Prepared and analyzed project results reports.• Supported the regional management of projects and new businesses with financial requirements.Some of the projects to highlight: -Development and structuring of a proposal for a Public Private Partnership for the Design, Financing, Construction, Operation and Transfer of the Specialized Liquid Terminal in Puerto Cortés, Honduras. -Feasibility analysis for the construction of a fuel import and dispatch terminal in San Lorenzo, Honduras. - Commercial alliance with regional financial entities to issue specialized products. San Jose Costa Rica. -Construction and installation of pipelines in storage and distribution plant. Puerto Cortés, Honduras.

• Lead and direct the Talent and Leadership Development Program for two Austin area Chick-Fil-A franchises• Conceptualize design, direct the program in tandem with professional business consultant guidance• Interview and assess current employees to identify candidates for company leadership programs• Identify and utilize resources to create a customized leadership curriculum for employee development program• Tailor and individualize program for each candidate according to specific needs• Assess participants before and after the program to measure leadership development skills• Recruit, interview, qualify, and place top candidates to become company team-members• Serve as Franchise Operator’s bilingual representative for all official business • Launched Chick-Fil-A ‘s first Hispanic marketing campaign through radio and social media promotions • Engage with team-members and customers through creative and consistent servicing techniques• Represent the company in promotional activities including radio spots, community, and public relations events• Process Improvement Accomplishments: ➢ Led the development of a franchise “Recruiting Team” to facilitate recruitment and hiring of new team members resulting in more streamline process➢ Created a perpetual use, systematized recruiting and talent management system, resulting in fewer employment gaps, improved employee performance evaluation, and increased employee morale

• Assisted directors and managers in operations management, including both service and production• Supported office administration in accounting and financial management• Collaborated with Human Resources in understanding administration of employee records and benefits• Trained and developed team members as well as administration of the training program• Participated in marketing for both inside and outside marketing as well as for events and promotions• Process Improvement Accomplishments: ➢ Successfully led the conversion of franchise store to Lean Preparation Method, resulting in increased food freshness and less product waste