Elliot Dunn Email & Phone Number

Solihull, England, United Kingdom

In my role, I deliver an exceptional experience to Correla’s largest client and beyond into our client’s customer base. This has including delivering an industry leading level of customer satisfaction to our client’s customer base by coaching across Correla’s customer facing functions, and striving for performance improvements leveraging my knowledge of.

Solihull, England, United Kingdom

With the creation of Correla, I transferred into the new organisation to continue my focus on market insights, research and intelligence gathering. Within this role, I supported our customer account managers to ensure they had a robust contextual view of what was going on across our sector and how it impacted the customers they were responsible for.

Solihull

As part of the Strategy directorate, I focused on building and maintaining relationships with the stakeholders that Xoserve needed to influence in its role as central data services provider for the GB gas sector. I coordinated responses to consultations from the regulator and other industry participants, as well as building up a pipeline view of regulatory.

Warwick, Warwickshire, United Kingdom

In this role, I was the key interface between the UK Regulator, the independently chaired stakeholder challenge group, and National Grid Gas Transmission for the negotiation of the RIIO-T2 price control. I focused on understanding the concerns that the regulator had, and qualifying the feedback that was being provided via the independent stakeholders.

Warwick, Warwickshire, United Kingdom

In this role, my job was to increase the awareness of ‘customer’ for all members of the ESO business, and drive and embed a cultural change in the way that customer satisfaction was perceived, owned and managed across the ESO functions. This included working in collaboration with representatives from across the wider National Grid Group (UK and USA) with.

Solihull

Leading the customer service function for National Grid Metering’s Industrial and Commercial (I&C) business. The role focuses on delivering a great experience to National Grid Metering I&C customers in a reliable and cost effective way. This included the provision of service desks for day-to-day query handling, leading a team of account managers, devising.

Solihull, West Midlands, United Kingdom

A short project role following a strategic decision to revitalise the Consultant and TPI Sales Channel that had previously been mothballed. In this role, I worked as part of a project team at an off-site location away from the main business operations hub on the implementation of a sales and customer service operations structure. The purpose of this.

Midlands

Part of the Industrial and Commercial npower team tasked with the transformation of our retail business. Providing a full suite of energy solutions in addition to power and gas supply, ensuring that customer needs and requirements drive all activity, developing new ways of working to streamline processes and reduce cost and ultimately deliver a faster.

UK

Responsible for a team of B2B Customer Relationship Management Executives with specialist industry expertise, who are dedicated points of contact providing a bespoke service to a wide variety of private and public sector clients.

Midlands, United Kingdom

Responsible for the account management of a large public sector purchase/buying organisation. Providing specialist industry knowledge, managing a dedicated support team for the resolution of any queries, one on one contact with consortium members, CRC reporting, legislative guidance, portfolio management and the flexible purchasing of energy.

Midlands

Business Development, Marketing, Account Management, and New Product Growth within the energy sector. Specialising in Energy Certification, Consiltancy, and Thermographic Surveying.

Involved in the strategic launch of Energy Efficiency products on a national scale across all sectors. Planned, resourced snd generated new business, securing revenue and financial investment. Later Responsible for Water treatment and services, ACOP L8 Compliance and Energy saving water solutions within Travel/Transport and Logistics, and Hospitality and.