Eduardo Paixão Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

🌟 Leadership with strategic impact: Claro BrasilAs Financial Head of Strategic Project Management, I have the honor of contributing to the transformation of Claro Brasil's structuring and strategic initiatives, covering both the B2B and B2C markets, and directly impacting more than 5,000 employees.📊 Financial management with solid resultsMy role involves managing an annual budget of R$9 billion, where I ensure efficient allocations and deliveries aligned with the company's strategic objectives. A notable example was the 15% reduction in annual costs by redesigning the consultancy contracting model, transforming the format from a body shop to specialized services.🚀 Assertive planning and executionI structured detailed schedules and sprints, allowing for precise monitoring of complex and interdependent projects. This approach ensures efficiency and avoids delays in meeting critical deadlines. In addition, I implemented financial feasibility and payback analyses, resulting in the identification of deviations and the proposal of corrective actions.🤝 Strategic collaboration with stakeholdersMy constant interface with the Finance and Procurement Departments was essential to optimize processes, mitigate risks and ensure project delivery within budget and schedule. I also worked directly on contracting suppliers, in partnership with the purchasing department, ensuring quality and competitiveness.📈 Tangible impact and visibilityBy creating portals for monitoring indicators and controlling materials, I increased visibility for more agile decision-making, avoiding operational impacts. My work is based on strategy, negotiation and cost reduction, always focusing on measurable results and lasting impact.✨ SummaryMy trajectory at Claro Brasil is a combination of strategic vision, leadership and delivery of results that generate sustainable value. 🚀

São Paulo E Região, Brazil

🌟 Transformation and Results at Claro BrasilAs Strategic Planning and Operations Management Coordinator in the São Paulo Region, I led initiatives that directly impacted approximately 30% of the company's total results, optimizing operations and delivering sustainable value to the business.📊 Strategic planning with measurable impactI developed and implemented the strategic planning of the Technical Directorate of the largest regional office in Brazil, ensuring the execution of projects aligned with corporate objectives. This structure enabled more assertive decision-making and increased operational efficiency.📈 Financial optimization and significant savingsI implemented innovative supply chain processes, generating monthly savings of approximately R$1 million. In addition, I conducted detailed financial management of the projects, identifying and executing actions to reduce costs and better allocate resources.✨ Focus on quality and customer experienceI oversaw quality indicators such as NPS and churn, proposing actions to improve customer experience and increase retention. With a data-driven approach, I optimized operational processes and reduced deviations in the Technical Directorate's KPIs.🤝 Team leadership and results accelerationLeading a team of 22 direct employees, I implemented an acceleration plan for installations and review of the workforce, ensuring more agile and effective deliveries. This strategic management allowed for a faster response to market needs and greater synergy between teams.🚀 Transforming challenges into concrete resultsMy market and competitor analyses drove innovative strategies that positioned Claro with a competitive advantage.✨ SummaryMy career at Claro Brasil is marked by robust strategic planning, efficient operations management, and results-focused leadership. 💼

São Paulo E Região, Brazil

🌟 Transforming the customer experience at Fast ShopAs Operations Coordinator in After-Sales Strategy and Installation, I led initiatives that increased operational efficiency and customer satisfaction in a challenging industry. My work directly impacted the purchasing and installation experience of white goods, brown goods, and home automation products, delivering significant and lasting results.📊 Cost reduction and operational efficiencyI implemented strategies that resulted in a 20% reduction in the unit cost for training technical teams and an 11% decrease in product damage during handling and transportation. These actions optimized resources and ensured high-quality service.🤝 Strategic partnerships and technical trainingI established partnerships with major manufacturers to train the installation team, reducing by 93% the returns of brown goods customers due to technical questions and 99% of the returns of white goods due to operational failures. Investing in training was essential to provide specialized and efficient technical support.🚀 Increase in NPS and excellence in serviceThrough improvements in the installation and customer service processes, I raised the NPS from 7.9 to 8.7, positioning Fast Shop with the highest satisfaction rating in the segment. The 73% reduction in damage caused during installations was one of the pillars of this progress.✨ Leadership and measurable impactI managed a team of 14 direct employees and more than 100 outsourced technicians, mapping critical processes, promoting improvements and ensuring the efficient execution of operations. My focus on quality and innovation ensured positive results and reinforced customer confidence in the brand.🌟 SummaryMy journey at Fast Shop was marked by delivering a complete and satisfactory experience to the customer, with a direct impact on the company's financial results and reputation. 💼

Guarulhos, São Paulo, Brazil

São Paulo, Brazil

🌟 Leading Strategic Transformations at Vivo (Telefônica Brasil)As a Project Consultant and PMO, I worked on leading strategic technical initiatives that directly impacted operational efficiency and customer experience. My work focused on delivering robust and innovative solutions, always aligned with corporate goals.📊 Agile planning and on-time deliveryI developed detailed schedules and managed sprints, ensuring deliveries within the established deadlines. My focus on organization and strategic alignment allowed the implementation of new systems such as CRM and WFM, essential for optimizing operations and integrating processes.🤝 System integration and operational efficiencyI participated in the approval and implementation of critical systems, such as the unification of CRMs for the TV segment, reducing costs with suppliers and licenses. This change brought standardization to service, customer retention and increased operational efficiency on a national scale.🚀 Significant results and direct impact. 23% growth in accesses with aggregated services for B2B customers in just one semester.. Improvement in the provisioning process, with an 18% increase in the delivery of voice and data accesses in just 45 days.. 15% reduction in contract costs through a strategic RFP for the operational support office, impacting more than 90 repair PAs and 30 installation PAs.✨ Innovation and technical leadershipI coordinated the unification of WFM, integrating the dispatch of technical services for approximately 6,000 technicians throughout Brazil, optimizing operations and reducing complexities. My work promoted large-scale operational gains, always focusing on delivering value.🌟 SummaryMy work at Vivo was marked by technical leadership, strategic vision and measurable results. Each implemented project brought significant improvements to the business and reinforced my passion for transforming challenges into solutions. 🚀

São Paulo, São Paulo, Brazil

🌟 Process Optimization and Excellence at Vivo (Telefônica Brasil)As Process and Systems Coordinator, I worked in the B2B VP, leading initiatives that transformed critical operations into more efficient, competitive solutions aligned with the company's strategic objectives.📊 Strategic mapping for operational efficiencyI mapped and reviewed the unit's outsourcing processes, identifying bottlenecks and opportunities for improvement. This systematic approach ensured the optimization of operations, promoting greater fluidity and cost reduction.🤝 Hiring and innovation strategyI developed strategic RFPs for contracting services and systems, ensuring competitiveness and efficient allocation of resources. These initiatives contributed to a more agile operational environment prepared for scaling.👥 Leadership and operational excellenceI supervised a team of 4 professionals, fostering a culture of excellence and engagement. Under my leadership, the team delivered improvements that directly impacted the performance and results of VP B2B.✨ Turning challenges into resultsWith a strategic vision and focus on results, I contributed to more robust and efficient processes that supported the demands of the B2B segment. Each action was guided by creating sustainable value for the business.🌟 SummaryMy experience at Vivo was marked by building solid processes, reducing inefficiencies, and impact-oriented leadership. I transformed challenges into opportunities and delivered solutions that strengthened the operation. 🚀

São Paulo, São Paulo, Brazil

🌟 Strategic Leadership and Operational Planning at Vivo (Telefônica Brasil)As Operations Planning and Management Coordinator, I took on the challenge of leading the technical team at VP B2B, transforming processes, boosting operational performance and delivering results that strengthened the unit's efficiency.📊 Strategic planning with financial impactI developed VP B2B's operational planning, focusing on efficiency and cost optimization. Each financial rationale was built to align investments with strategic results, ensuring clear and measurable direction.📈 KPIs that drive successI implemented and managed operational performance indicators (KPIs), correcting deviations and promoting continuous improvements. This approach ensured that technical performance not only met targets, but exceeded expectations.🤝 People and supplier managementI planned and managed the hiring of strategic talent and suppliers, adjusting demands and ensuring the execution of high-impact projects. Under my leadership, 43 direct employees were directed to deliver consistent results aligned with corporate objectives.🔧 Operational efficiency and process improvementI led continuous improvement initiatives in operational processes and systems, increasing agility and reducing inefficiencies. These changes generated positive impacts throughout the VP B2B operational chain.✨ Results that transform the businessMy performance was marked by the delivery of innovative solutions and consistent results, always focusing on maximizing efficiency and strengthening the company's technical operation.🚀 SummaryAt Vivo, I transformed challenges into strategic opportunities, leading with vision and executing with excellence. My legacy is in building more efficient operations and more engaged teams. 🌟

São Paulo E Região

São Paulo, Brazil

São Paulo E Região, Brazil

🌟 Transforming Telecom at DHL Supply ChainAs a Telecom Project Specialist, I worked on the management and optimization of voice and access systems, leading initiatives that brought efficiency, standardization and significant savings to the group's 65 sites in Brazil.📞 Unification for efficiency and simplicityI led the standardization of voice equipment across all of the company's sites. This initiative not only simplified use for over a thousand users, but also ensured a uniform experience without compromising the quality of service across the group's 3 segments.💰 Cost reduction and intelligent resource allocationI implemented a segmentation and allocation strategy by cost center, aligning telecommunications needs with better contracts with partner operators. The result? A 32% reduction in telephony costs in just 12 months.🤝 Strategic management and negotiationI worked on contracting equipment and voice access for sites in Brazil, ensuring that each investment was directed towards improving performance and strict cost control.✨ Measurable results that strengthen operationsMy actions resulted in significant savings, efficient standardization and robust operational support, directly contributing to the success of DHL Supply Chain in Brazil.🚀 SummaryMy journey at DHL was marked by delivering results that balanced innovation, efficiency and savings. I transformed challenges in telecommunications into competitive advantages for the company. 🌟

São Paulo, São Paulo, Brazil

🌟 From idea to market: my journey at InvensysAs an engineering intern at Invensys (now part of Schneider Electric), I had a transformative experience participating in the development of innovations for iconic products from the Brastemp and Consul brands.🛠️ Turning prototypes into realityI actively participated in the development of electronic panels for washing machines and stoves. Each project involved the creation, testing and validation of prototypes, ensuring that the products met the highest standards of quality and regulatory compliance.🤝 Negotiation and optimization skillsI led negotiations with suppliers for the delivery of electronic component samples, ensuring deadlines and financial margins that directly contributed to the efficiency of production processes.🚀 Industry-defining resultsMy work culminated in important milestones, such as the launch of the first electronic timer for Brastemp stoves and the development of the first electronic panels for Brastemp and Consul washing machines, innovations that improved the consumer experience.🔍 Rigorous testing and approvalsI performed rigorous tests to identify and correct flaws in prototypes, in addition to monitoring the approval process with regulatory agencies, ensuring the successful launch of products on the market.✅ Ensuring quality in productionI was present in the monitoring of production batches, ensuring that the technical excellence of the prototypes was translated on an industrial scale, maintaining the trust of the end customer.✨ SummaryMy time at Invensys was an early milestone in my career, where I learned to combine creativity, technical rigor, and efficiency. Each achievement was a step towards innovation and quality, leaving a lasting mark on the home appliance industry.

Executive Mba, Esg | Sustainability, Social And Governance, 9,8

Post-Graduation, Strategic Business Management

Degree, Electrical And Electronics Engineering