• Enhanced website user experience within the DTC department by analyzing customer interactions, feedback, and analytics, resulting in improved engagement and satisfaction.• Streamlined promotional setups and resolved platform-specific challenges on the Intershop platform, ensuring operational efficiency and seamless workflows.• Developed and executed data-driven promotional campaigns, successfully driving customer engagement and supporting broader marketing objectives.•… Show more • Enhanced website user experience within the DTC department by analyzing customer interactions, feedback, and analytics, resulting in improved engagement and satisfaction.• Streamlined promotional setups and resolved platform-specific challenges on the Intershop platform, ensuring operational efficiency and seamless workflows.• Developed and executed data-driven promotional campaigns, successfully driving customer engagement and supporting broader marketing objectives.• Collaborated with diverse teams to develop innovative marketing and design strategies, leveraging customer insights and market trends.• Utilized analytics to identify user behavior trends, implementing actionable changes that directly influenced revenue growth and customer retention. Show less

• Assisted in enhancing the user experience on the DTC website by analyzing historical user interaction data and identifying improvement opportunities.• Collaborated with team members to propose data-driven marketing and design strategies aligned with the company’s goals and audience needs.• Assisted in managing promotional opportunities, ensuring timely execution and alignment with broader direct-to-consumer objectives.• Worked closely with cross-departmental teams to brainstorm… Show more • Assisted in enhancing the user experience on the DTC website by analyzing historical user interaction data and identifying improvement opportunities.• Collaborated with team members to propose data-driven marketing and design strategies aligned with the company’s goals and audience needs.• Assisted in managing promotional opportunities, ensuring timely execution and alignment with broader direct-to-consumer objectives.• Worked closely with cross-departmental teams to brainstorm and refine strategies optimizing user engagement and retention.• Leveraged insights from user behavior analytics to contribute to website optimization efforts and improve customer journey mapping. Show less

• Gaining a general understanding of the college, its academic areas, support services, and navigation of resources and web sites to provide an excellent student experience. • Communicating with academic divisions and other service areas to improve interdepartmental lines of communication. • Developing and maintaining relationships with George Brown Community.• Managing queries in-person at the Welcome desks / Student Success Hubs responding in a timely manner with referrals to… Show more • Gaining a general understanding of the college, its academic areas, support services, and navigation of resources and web sites to provide an excellent student experience. • Communicating with academic divisions and other service areas to improve interdepartmental lines of communication. • Developing and maintaining relationships with George Brown Community.• Managing queries in-person at the Welcome desks / Student Success Hubs responding in a timely manner with referrals to other areas and services.• Worked closely with my team to identify and suggest possible directions for communication strategies. Show less

• Working as UX Designer, Graphic Designer, Graphic Producer and Prepress Artworker• Providing services to agencies for clients like Walmart, Nestlé, Bunge, and Procter & Gamble and more.• Ensured that our design maintains its integrity and reaches its full potential.• Understanding customers’ emotional and functional needs to create enjoyable solutions and experiences.

• Led the design process between the marketing department and design agencies.• Managed projects end-to-end, ensuring the integrity of designs, as it goes from approval process to final production.• Leverage communications skills to establish and maintain partnership with different clients.

• Managed one of our largest clients, working from their offce and in collaboration with key stakeholders.• Responsible for aligning the design process with international manufacturers.• Worked in a cross-functional team and collaborative environment (agency and client).

• Managed a team of 5 designers and production artists, focusing on delivery while helping them to set and achieve their personal goals• Kept performance on track by monitoring and managing each associate's performance to delivery the company goals.• Implemented new processes to streamline workflow within the team.

Graphic Producer, Senior Artworker, 3D modeling and High-end Retouching.

• File preparation and color management across multiple printing processes.• Consumer research at retail venues and consumer's homes which includes reports with photos and findings; helping to understand current consumer needs.

• Recognized as a Key Talent in the Brazilian Graphic Production Festival (Gold Award )• Managed a team of 3 people, developing the associates to reach personal and career-oriented goals.• Facilitated meetings to communicate team performance goals and results.• File preparation and color management across multiple printing processes.

Junior Artworker

Trainee