Eduardo Ramos Email & Phone Number

● Acting in the business area, ensuring that all activities are performed in accordance with the standards, policies and guidelines established by the company;● People management, as well as training and development of high performance team, monitoring and directing activities;● Unification of the franchise's promotional material for all clinics, including the definition of the visual identity, such as color palette and fonts, providing a previously non-existent standardization and promoting a cohesive corporate image;● Removing the word "all" from the word "all" activities related to communication marketing, including the editing of audiovisual content for distribution in conventional and digital media;● Use of 3D modeling and printing to develop models and models with impressive precision and detail;● Planning and execution of online campaigns, both internally and in collaboration with digital advertising agencies;● Development and implementation of online strategies to increase brand visibility and engagement;● Video editing and supervision of agencies in the production of audiovisual content, resulting in professional and standardized videos for use by all franchisees;● Establishing new processes and optimizing existing processes to improve operational efficiency and ensure compliance with industry standards;● Support for the expansion of franchises, including the necessary documentation for the opening of new units and support for specific requirements;● Preparation of management reports, monitoring of performance indicators and provision of subsidies to support strategic decision-making. Main results: (1) Implementation of processes to optimize operations in franchised clinics, ensuring efficiency and standardization. (2) Facilitation of communication between the contracting company's developers and Rident's stakeholders and sponsors, ensuring that all requirements are addressed effectively.

São Paulo E Região, Brasil

● Acting in the area of projects and processes, ensuring that all activities are executed in accordance with the policies established by Modtech and aligned with the business strategy; ● Responsible for people management, as well as training and development of high performance team, monitoring and directing activities, promoting the engagement and synergy of the team to achieve the objectives; ● Leadership and coordination of innovative projects related to 3D modeling and printing, as well as embedded electronics for applications in the automotive sector, ensuring their completion within the established scope, deadline and budget;● Active participation in the promotion and implementation of industry 4.0 technologies, with a focus on 3D printing, including the development, training and integration of advanced systems;● Definition and execution of continuous improvement strategies in all areas of the company, optimizing efficiency, quality and productivity;● Responsible for managing the PMO focused on industry 4.0, ensuring the integration of advanced technologies in industrial processes;● Dissemination and monitoring of the company's activities on social networks, promoting the visibility of the organization and the involvement of the online community;● Preparation of management reports and monitoring of KPIs, presenting results to senior management to support strategic decision-making.Main results: (1) Enabling the company as a business, leaving all operational activities applicable to anyone, reducing turnover and increasing revenue. (2) Implementation of agile methodology, using Trello, to increase productivity in 3D modeling and printing. (3) Active participation in the creation and launch of a corporate e-commerce platform, as well as the necessary technological environment, boosting the organization's online presence.

● Acting in the area of infrastructure projects, developing and supporting the connection between strategy, performance, actions and market for the company's priority fronts;● Coordination of the implementation teams of a new system to respond to incidents, requests and problems, in alignment with local and Spanish teams, covering the development of systems, acquisition and installation of infrastructure, as well as the training of service teams.Main clients: Banco Santander (Produban).Main results: (1) Updating and, in some cases, replacing all outdated Santander bank equipment, enabling the implementation of new transactional and non-transactional applications, as well as the updating of old ones, ensuring continuity of support by Microsoft. (2) Execution of the backlevel project on all equipment with Windows operating system prior to the 2008 Server version.

● Leadership in defining strategies to improve the efficiency and reliability of the data and voice infrastructure in multiple offices, ensuring high availability and performance of the offices in São Paulo, Rio de Janeiro and Alphaville;● Active participation in the amendment of the existing information security policy and creation of new policies aligned with the best security practices;● Development and continuous improvement of the company's internal processes, ensuring operational efficiency and compliance with established standards and guidelines;● Close collaboration with other teams and departments to ensure effective integration of technologies and systems, fostering synergies and aligning IT infrastructure with the organization's strategic objectives.Main results: (1) Integration of decentralized infrastructures and implementation of new processes, resulting in more efficient management, strengthening of information security through internal audits of compliance with ISO 27001 and reduction of operational costs by 12%. (2) Management of strategic projects, including the migration and upgrade of the BRMA Firewall to the Omne solution, the implementation of the new PBX system, the establishment of redundancy in the VSS, the execution of the PJM change project, the restructuring of the CPD, the preparation of a calendar of recurring activities and the implementation of the monitoring system (NOC). (3) Direct participation in the planning and execution of critical projects, including VPN tunneling for the Rio de Janeiro office, Wi-Fi network review, backup system implementation, asset inventory conduction, load balancing for PJM circuits, and server virtualization and clustering.

● Acting in the division of team responsibilities, aiming at the prioritization of tasks and division of processes, in order to ensure productivity and professional development of employees;● Responsible for leading the analysis of commercial proposals, pricing and successful feasibility of ECM projects, focusing on scope identification, risk management, price validation and budgets;● Development of schedules and baselines, creation of project plans, choice of effective production methodologies and planning and implementation of tasks together with operational and service teams;● Performing cost control in all phases of the project, preparation of billing spreadsheets and supervision of implementations, conducting alignment meetings and status monitoring;● Conducting orientation and coaching with colleagues and subordinates, with active participation in 360º evaluations to promote professional development and improve team performance.Main clients: Official Press, Attorney General's Office of the State of São Paulo and Municipal Department of Education.Main results: Implementation of Bureaus for digitization of documents in third sector companies with the Attorney General's Office of the State of São Paulo and the Official Press, which allowed in a timely manner the digitization of all processes, reducing the time needed for document analysis, ensuring that the principle of efficiency was fulfilled in record time.

● Responsible for the organization of telecom projects in the Santander Brasil Group (Produban), establishing the necessary processes for monitoring, control and communication of the evolution of the projects to the group's technical and executive teams.Main clients: Banco Santander (Produban).Main results: Ensuring that all projects under control are delivered as planned, ensuring timely dissemination of information to relevant parties as well as compliance with SOX (Sarbanes-Oxley Act of 2002) controls.

● Acting in the management and control of projects in the area of information security within the scope of the Santander Brasil Group (Produban), ensuring that they are delivered within the defined scope, deadline and budget;● Coordination of a working group with the objective of defining Proxy and content filter solutions that have global application, along with the implementation of new security policies for mobile devices throughout the company's structure;● Responsible for analyzing existing bank fraud and improving the security of the internal network, implementing preventive measures and protection strategies.

● Collaboration with ABN AMRO global teams in Chicago and Amsterdam to ensure the integration of information security strategies at an international level.● Identification of security requirements and risk assessment in projects, developing strategies to mitigate threats and vulnerabilities. Main results: (1) Implementation of information security projects, establishing a leading position with FEBRABAN, with the implementation of the WCM system that reduced the time of non-transactional content updates from 8 hours to 15 minutes. (2) Collaboration in the implementation of a state-of-the-art WEB content management system in partnership with La Salle Bank (United States). (3) Management of new infrastructure projects for the Content Report system, replacement of the ITA system, new platform for Van Gogh agencies.

Responsible for managing projects in the Information Security area and for implementing a Web Content Management system (Autonomy / Interlaced) at Banco Real to meet the demands of the business areas.

Post-Graduation, Project Management

Higher Education, Computer Science