Evans D. Email & Phone Number

Norwalk, Ct, Us

Norwalk, Ct, Us

Norwalk, Ct, Us

• Manage network, systems and telecom infrastructure; regularly achieving over 98% system availability.• Manage vendor relations and resource procurement including purchasing, maintenance renewals, and requests for quotes;• Administer multi-site endpoint security and vulnerability management utilizing McAfee EPO, WSUS, and Lumension (Heat) patch management;• Administration of Microsoft Active Directory, managing local GPOs, user access management, and Sharepoint site administration; • Manage LAN and wireless network security configuration;• Barracuda web filter content management, configuration, and log review;• Team Lead for site help desk personnel;• Performed Sarbanes-Oxley (SOX) IT compliance audit of multiple company facilities based on legal standards and company defined policy. Systems supported include Cisco network infrastructure, Windows Server 2003/2008/2012, Microsoft WSUS, McAfee Smartfilter Web content management, Barracuda Web filter, Symantec BackupExec, Inter-tel (Mitel) Axxess phone system, MS Sharepoint, and Avaya VOIP system.

Mclean, Va, Us

• Provide third tier support of hotel LANs, including server configuration, switch configuration, disaster recovery, software distribution, and performance monitoring of ~3000 sites• Work with vendors to ensure appropriate service levels are met on mission critical equipment• Troubleshoot MS SQL server issues using SQL traces and procedure logging• Manage domain membership of servers, including OU, Group, and Policy assignments• Responsible for monitoring OS patching and software updates run via WSUS and scripting tools• Development of automated tools including batch files and SQL scripts• Configure and maintain the Citrix environment used at Above Property hotels

Mclean, Va, Us

• Part of project team which coordinated/implemented SQL2K migration project upgrading SQL 6.5 database code to SQL 2000 database code for 2200+ locations. • Successfully resolved conversion issues and communicated with DBA and for process changes. • Communicated update progress through appropriate IT staff daily.• Served as technical escalation point for system hardware/software/network/printer issues. • Supported a proprietary Property Management System, procedural and technical assistance.• Researched and presented solutions to customer issue within appropriate time constraints. • Escalated critical customer issues through appropriate channels as required.

Bachelor'S Degree, Business - Information Technology Management

Master’S Degree, Information Security And Assurance