Responsibilities:• IT Infrastructure Solution pre-sales: Provide technical design and solution consultancy to customers for the IT infrastructure related solutions like Server, Storage, and Cloud etc. Draft Quotation/Technical Proposal based on tender requirements or customer requirements. Able to present technical presentation to customer/partner.• Project management: Lead and guide the project team to identify, develop and close business opportunities with account manager/channel manger/ service manager.• Manage the customer Relationship with customer technical team: Manage ongoing pre-sales process, develop relationships, respond to and anticipate customer needs with a focus on solutions.• Partner development: Work closely with partners, provide necessary training to partners and lead the Partners to develop market.• Speaker and designer for network solution: Provide presentation with customer’s CTO and technical team to develop new opportunities.

Maintenance of Deutsche Telekom's IPTV environment for 3-4 million subscribers. Clients: set-top-boxes in the ISP's own network and OTT services from all over the internet accessible from Android TV sticks , internet browser's web clients, and Android and iOS mobile devices. Servers: 2000+ mostly Linux systems, web applications. Oracle databases. Alarm monitoring, troubleshooting, hardware replacement, incident ticket escalation, coordination, problem- and change management, and project management. Release management, device and application testing, test management, and version upgrades.Team Leader: human resource management, recruitment, hiring, leading interviews with candidates, staffing, training plan, building up a 6-12 member team.

Data Analyst, member of the leadership team of the major division, EDC (400-500 employees), responsible for most of the server and software infrastructure on the Lufthansa account. Supporting and initiating data-driven management decisions. Cooperating with process management and finance teams to collect and analyze data. Presenting analytical findings to upper management and squad leaders. Providing solutions and making suggestions to improve performance in operation teams. Creating reports and dashboards (SLA, Balanced Scorecard, PNL, penalties, etc.). Working closely with development teams to enable tools to support these performance improvements and transparency.SQL, AIOps, Python

Release Management Responsible for the Linux/Unix/Middleware area. Coordinating with support teams and providing safe and sound release management schedules and plans for customer Lufthansa.

Service Integration Leader in Application Operations. (Part time role.) Responsibility to manage and coordinate globally integrated services delivery teams to provide services to clients. Collaborating across the account team to provide a seamless delivery experience to clients. Ensured quality delivery of services to an IBM client by successfully providing leadership and ownership of their services domain.- Providing integration with all other teams providing services to the client so that the client receives seamless service delivery.- Giving supoort in managing costs for their service domain and interlocked with account leadership to meet the financial objectives of the account.- Leadership, client management, and building team skills as they pertain to the client contracts they support.- Defining and managing governance of an IBM client account within service domain including communications planning, escalation management systems and organizational linkages. - Advocating client-first methodology to deliver superior services to clients.CMDB consolidation, service takeovers.

Agile Methodology Trainer (introduction to and initialisation of Agile transformation for division employees), Agile Champion of Department (in a company-wide Agile transformation project), Quality Responsible of Department (quality management role), Audit Focal Point in Department (preparation for and participation in internal and external ISO 27001 and ISO 9001 audits)of Application Operation.

(Service transition from Lufthansa Systems Hungária Kft. to IBM Hungary Aviation Industry Services Kft. No change in occupation or employment since Jan 2010.)10+ years of experience supporting various IPTV environments from the hardware up to the user layer in Linux environment at high-end customers in the cruiseline industry (AIDA, Viking River Cruises, HLKF, Seabourn, Costa, Royal Caribbean, Holland America...) Frequent onsite customer visits and leading and participating in onsite projects in Hamburg, Naples, Budapest...My contribution to IT governance and technical support led to proven customer satisfaction. I participated in establishing a new pricing concept for the service and I was asked to participate in application redesign too.

Web server and linux server administration. Application support in Hospitality Solutions."Infotainment Operation". Complete 3rd level support of a complex multimedia infrastructure and application solution. Special tasks in the operation team:Coordination of incident management and a small-sized team, cooperation in setting up operation frameworks to meet SLA requirements and ensure customer satisfaction. Contact person toward build engineering and developer teams. Interface between service management and operation. Working in close contact with customer representatives. Project management in operation.RHEL, CentOS, HA, Bash-scripting, SQL, Postgres, MySQL, LDAP, VOD streaming, multimedia, IPTV, CMS.

Change and Release Manager: (Service support management.) Supervision over changes in IT infrastructure. Managing all regular Change Management issues. Assuring a seamless service operations concerning planned changes within whole IT infrastructure. Creating presentations and reports for customer. Leading negotiations to harmonize cooperation of different teams in operation worldwide. Coordinating an international, geographically dispersed team of members representing different technical fields. Organizing and leading regular meetings. Conducting, facilitating regular meetings, telephone conferences etc. Risk management. System Owner of Infrastructure: Managing all infrastructure issues for operations of platforms and application groups; also managing sole infrastructure topics. Responsible for the quality and costs of the operations. Change Coordinator for complex infrastructure changes.

Unix and Linux server administration:2nd level support of various UNIX/Linux operating systems in teams of Unix and Web&Linux. NetBackup data backup and recovery solution specialist. Shift leading. Web server administration:2nd and 3rd level support of Linux operating systems, web applications. Taking responsibility for troubleshooting incidents and supporting 2nd level operators, planning and carrying out regular infrastructure changes, projects, negotiating with counterparts within and outside company organization.SLES, RHEL, MySQL, Apache, Tomcat, SSL-certificate, Flexframe, server hardware, NAGIOS, Icinga, HP OVO monitoring.

First Level Support, IT Service Desk, T-Online (Magyar Telekom) Hungarian market leader Internet Service Provider. IT helpdesk 1st level support of DSL, dial up, leased line, wireless, email systems, various webspace services. Contact for clients and co-service-providers.

Technical Customer Service:Internet Service Provider Call Center (IT helpdesk and general customer service) supporting DSL, dial up, leased line, wireless, email systems, webspace services. Contact for clients and co-service-providers. (ISO 9001 certificate)Support of VoIP Service:Cooperation in project with our co-service-provider.Trainer/Mentor:Creating a complete process documentation for the customer service and trainings. Training new colleagues. Cooperation in setting up company work flows. (Company as Internet Service Provider was Customer Service of the Year in 2007.)

Maintenance of office desktop computers within a “Year 2000” project.Roaming around different sites of MOL Hungarian Oil and Gas Company Plc. (Market leader oil company in Hungary and leading corporation in Central and East European region.)