Eduardo Villanueva Email & Phone Number

Performs in-store Merchandising Services activities such as merchandising projects, planogram maintenance, overhead organization and display/signage maintenance designed to enhance the customer experience. Executes merchandising strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. Works in a team with a variety of specializations, and provide service to multiple departments in the stores. These associates execute approved general bay service, tasking, projects and resets safely, accurately and efficiently. MEAs must build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.District 169 Superstar Pin Recipient (2023)

Frisco, Texas

A small scale CNC-machining venture. Creating 3D custom signs and art pieces.

Dallas, Texas

SAFe Agilist(certified by Scaled Agile, Inc.) Project Analyst II experienced in managing team, program, and portfolio-based requirements for multiple projects utilizing Jira Agile, JIRA Portfolio, JIRA Service Desk, and Confluence in an admin role. Performed analyses and configurations for JIRA On-Premise/JIRA Cloud test/production instances, integrations, migrations, customized fields / issue types / workflows / screen schemes / project boards, and for provisioning access/permission levels for JIRA, JIRA Portfolio, and JIRA Service Desk, and Confluence.Managed, designed, developed, and updated wiki content in Confluence on a regular basis, and provided training for the tool and plug-ins as needed. Served as SME and POC for individuals/teams requiring general and / or specific information / instruction from the in-house Atlassian Tools Support team. Organized calls / meetings for presentations / demos to team members and other project teams through various stages of the solution/application use as part of Jira Enterprise / ALM Tools Support team. Adept at both Scrum and Kanban frameworks and best practice-oriented on Lean systems/Agile methodologies. Scaled Agile Framework(SAFe 4.0)-trained with SAFe Agilist certification.

Promoted to the Environments Service Desk admin team in charge of the Atlassian Suite -- JIRA, Confluence, Fisheye, Crucible, and Crowd. Interfaced with counterparts in the U.K. and India for overall 24/7/365 operation of the Environments Service Desk utilizing Atlassian tools for user base of 2000+ across projects under the Retail Online Banking(ROLB) division.

Frisco, Tx

Maximized the opportunity to serve the intellectual, emotional, and social needs of students and to ensure the continuity of classroom instruction and related activities as an "on-call" Substitute to cover assignments as needed in the elementary, secondary, or high school level.

Laredo, Tx

Performed duties and responsibilities as a classroom teacher(Generalist 4-8) with certifications in Speech and Dyslexia at the Middle School level.

Makati, Philippines

Managed a team of Medical Representatives in my assigned Sales district. Monitored activities and tailor-suited promotional/marketing campaigns to increase sales potential in my area of responsibility. Committed to sales quotas and reported progress on a monthly, quarterly, and annual basis. Performed administrative and team building activities to support company objectives.

Makati, Philippines

Detailed products to doctors and pharmacists in my assigned territory.Planned, organized, and implemented product sales and marketing campaigns in my area.Targeted goals and contributed to monthly/quarterly/annual company sales quotas.

Makati, Philippines

Renewed and developed new Yellow Pages business/market within assigned territory. Produced and presented ads for renewals and new business/prospective clients.Contributed to regional and national sales quota.