Edward Abrams Email & Phone Number

Team Captain; Providing assistance, coaching, training, and daily motivation. Delegated work to appropriate team member. - Establishing and building customer relationships, promoting customer retention and loyalty. - Ensuring customers are satisfied with the company’s products and services, - Provide high-level attention to detail, and work to resolve any customer dissatisfaction.- Answering Billing Questions, taking payments. Pending Cancelation Taskforce Leader - Leading a team responsible for reaching out to clients about their past due balance and upcoming cancelation for the purpose of customer and revenue retentionCreated and maintained Master Renewal Tracker- - Keeping track of all Insurance policies up for renewal in a three-month period - Identifying Top 5 highest revenue accounts up for renewal- highlighted them to Account Executive - Logging Renewals, or noting them as non-renewed for data purposesRisk Assessment - Assessed policies with upcoming renewal to provide insight to Account Executives and management on where to focus their energy, and provide insight to clients as to why their renewal premium either increased or decreased. Generating Certificates of InsuranceProcesses endorsements -Adding/Removing drivers or vehicles -Increasing or decreasing coverages,

Rochester, New York, United States

Establishing and building customer relationships, promoting customer retention and loyalty. Ensuring customers are satisfied with the company’s products and services, Provide high-level attention to detail, and work to resolve any customer dissatisfaction.- Generates Certificates of Insurance- Processes endorsements (Adding/Removing drivers or vehicles, increasing or decreasing coverages).

Victor, New York, United States

First line of contact. Responsible for taking potential clients through applications, and passing them off to insurance agents.

Lima, Ny, Chengdu, China

Lived in Asia helping to oversee a school for biblical studies. Assisted in administration and lesson planningHad to raise my own salary so I became proficient in cold calling friends and family, and giving a presentation on what we would be doing

Mount Morris, Ny

I was responsable for out going shipments of all lamplighter books, and audio dramas, as well as every aspect of the shipping department

Lima, Ny

Responsible for the stocking and supplying the appropriate product to the shelves of the store.Primary unloader of the delivery truckResponsible for maintaining the neatness of the store, making sure everything is organized

Master Of Divinity - Mdiv, Bible/Biblical Studies, 3.7

Associate'S Degree, Bible/Biblical Studies, 3.9

Activities and Societies: Resident Advisor, Band Leader.Graduated at the top of my class

Bachelor'S Degree, History, 2.75

Activities and Societies: Chi Alpha Christian Club