Edward Arthur Email & Phone Number

Morrisville, NC, US

1. Technical support to Lenovo’s customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.2. Communicate effectively with end-users by translating complex technical details/instructions to match each customer’s level.3. Collaborate with Level 2 engineers and technical account.

Raleigh, NC, US

• Document all requests, problems, and resolutions
• Ensures the customer is updated on status of incident, for communicating the solution, and is satisfied with the solution before closing the ticket
• Follows appropriate procedures to initiate escalation when a known resolution cannot be identified. Routes unresolved issues and requests for assistance to appropriate staff and ensures an appropriate and timely.
• Maintains inventory of equipment and supplies, ordering as needed
• Provides first level support to all customers of the Help Desk. Promptly responds to general customer requests for assistance in installation, maintenance, and training of all products and services provided by ISD..

Chapel Hill, North Carolina, US

• Perform COVID testing to patients who are about to have surgery, travelling or to know their status.
• Answer clinic telephone and assist in in-basket under the direction of a provider or nurse.
• Administer COVID vaccine to patients
• Performs PCIC

Chapel Hill, North Carolina, US

• Performed COVID testing to patients who are about to have surgery, travelling or to know their status.
• Performed rooming and/or intake process collecting data including vital signs, height, weight, and data related to patient’s reason for visit.
• Assisted the provider as directed, during treatments, examinations, and procedures.
• Ensured exam/procedure rooms contain appropriate supplies, equipment, forms, and educational materials are available and ready for use during visit/procedure.
• Provided patients with after-visit, follow-up, self-care, or procedural instructions and/or educational materials as directed.
• Prepared, cleaned, stocked, and maintained exam and treatment rooms.

Chapel Hill, North Carolina, US

• Performed rooming and/or intake process collecting data including vital signs, height, weight, and data related to patient’s reason for visit.
• Collected patient and family data, including medical and social history.
• Reviewed patient’s current medication list, allergies, and preferred pharmacy.
• Assisted the provider as directed, during treatments, examinations, and procedures.
• Collected specimens and performs phlebotomy.
• Administered medications under the direction of a provider.

Bachelor'S Degree, Computer And Information Sciences

Associate Of Science - As, Computer And Information Sciences