• Computer and Network Support for Residential and Small Office Home Office• Basic Computer tutoring for seniors and retired Professionals• Remote Support and system monitoring of clients Computers • Using tools and technology to maintain computers at optimal operating levels, Pc health checks• Using specific tools to diagnose issues, make recommendations for repair or replacement to customers and test any new parts that are installed• Computer and laptop repairs, Data Backups and Transfer• Perform Virus/ Malware removals and Support, PC Tune Ups/ Health Check• Installation of Network and Stand-alone Printers• Wired and Wireless Network Setup, Network / Wi-Fi Security management

• Repairing faulty and damaged Laptops and Computers components • Installing software and hardware • Maintaining and repairing equipment • Troubleshooting different computer issues • Determining and installing appropriate security software • Using tools and technology to maintain computers at optimal operating levels, Pc health checks • Using specific tools to diagnose issues, make recommendations for repair or replacement to customers and test any new parts that are installed

• Assist in developing and maintaining donor Database • Help manage process and regular giving projects • Working within existing structures and procedures, to improve the service and performance levels of the organization •Transfer data from third parties into the Donor Strategy CRM systems,

• Providing software and hardware support including emails, switches, LANS and network appliances both Wireless and Wired • Supporting Microsoft Environment/platform, Windows XP, Windows Vista, Windows 7, Windows Server 2008 • Repairing, troubleshooting and upgrade of personal computers, laptops and Ipads • Remotely supporting of End User systems • Configuration and connection of systems to the internet using broad band technology • Setting up and installation of firewalls and antivirus in systems • Installation of peripheral devices such as routers, modems, printers and scanner • Supporting and introductory training for software usage and applications • Remote support - managing computers, backups and networks

• Provided technical support for queries professionally and efficiently minimise downtime on Customer Systems and to ensure Customer satisfaction. • Remote support of client systems using Continuum Remote Management and Monitoring systems • Maintain clients IT infrastructure (Win XP/Vista /Win 7 MS 2003/2008) and Network System (LAN, WAN, WI-FI) • Regularly checking and maintaining peripheral equipment such as scanners, printers, to ensure that these are functioning and available to users • Asset auditing - Review hardware and software purchases to ensure these new products will enable companies to meet their objectives and stay within their prescribed budgets • Maintain user Security on all Systems (Firewalls and anti-viruses) • Support users in the use of IT Equipment by providing necessary training and advice

• Identifying, researching and resolving technical problems in a timely fashion. • Implementing, and supporting: Windows XP, and Windows 2000 /03 Server. • De-commissioning and re-commissioning of hardware systems. • Testing and certification of IT equipments and software Configuring. • Migration and relocating of all IT equipment & hardware and applications