Edward Ashford Email and Phone Number

To help to strengthen the Wowcher brand by offering excellent customer service by responding to E mail enquiries, within a set service level agreement.The skills I have developed in this roleDesigned, part wrote and delivered training programme on Loyalty scheme and Internal communication system between Derby and London using Microsoft PowerPoint.Trained New starters on loyalty scheme.Responded to 120 E mails per day.Helped management team with implementation of new ideas to take the business forward.Good at customer Relations, worked closely with management team to resolve customer escalations.Won the first Wowcher Employee of the MonthGood at coming up with creative business ideas to improve the functionality of the business, discussed ideas that have been implemented with Line mangers and directors to improve customer service experience.Ran 3k for Cancer McMillan Trust and raised £50.00 for charity.

Key responsibilities-Supporting stores with recruitment needs for retail store support positionsCommunicating with regional & store mangers regarding the recruitment process.Assisting support of the recruitment of pre registration Optometrists.Producing internal career move updates in PDF format for Vision Express Intranet.Liaising with HR, regional and store managers with PVG applications.

Key responsibilities-Managing training for Retail staff for over 70 stores. Delivering the company's three tier retail training programme. Speaking at regional & store manager meetings. Liaising with training colleagues, store managers, and regional managers to align all retail staff to stage 1 standard.

Key responsibilities-Supporting the store manager by managing the retail team to deliver exceptional customer service throughout the customer journey.Assisting the store manager to achieve set store targets and KPI's through effective management of the retail team.Coaching and developing the retail team through the company training programme and offering practical support with team development.Completing weekly one to ones with all retail team members. Setting individual sales and KPI targets to meet the stores goals.

Key responsibilities-Meeting customers' expectations through each stage of the customer journey.Using knowledge of the company's products and services to offer customers advice and guidance. Greeting customers, dispensing glasses, listening to recommendations from professional staff during a three way handover and attending to customers' needs on collection of their purchase.Achieving key KPI's as directed by the management team.