Edward Ayoub Email & Phone Number

• Directed the Interconnection Department for local and international teams, ensuring efficient and seamless process within teams.• Led and coach a team of Interconnection Coordinators working across 15 states improving productivity throughout the department.• Proactively identified, developed, and implemented process improvements to align with business best practices, resulting in the establishment of new standards within the company.• Maintained a database of utility resource for the interconnection team for up-to-date information to streamline operations.• Developed comprehensive training guides for team members, establishing standards of performance and enhancing overall team capabilities.• Improved project cycle times across multiple regions by analyzing team KPIs, identifying trends through weekly huddles, and effectively addressing issues, resulting in enhanced productivity and timely project delivery. Shared findings with senior management and executive leadership to drive continuous improvement.• Successfully managed conflict and customer dissatisfaction by taking ownership of issues, promptly addressing concerns, and collaborating with stakeholders to achieve timely resolutions, resulting in improved customer satisfaction.• Built strong and collaborative relationships with internal and external stakeholders through respectful, empathetic, and effective communication, fostering a positive and productive work environment.• Conducted regular audits of the department's payment card, ensuring compliance with financial regulations and identifying any discrepancies for timely resolution

Austin, Texas Metropolitan Area

• Acted as Manager of Interconnection and assisted in managing an international team of Operations Specialists, ensuring smooth operations and coordination.• Improved cycle times by implementing updated interconnection processes and fostering proactively communicating with operations.• Work with electrical diagrams and energy storage solution designs to apply for Distributed Energy Resource applications, ensuring accurate and timely submissions.• Successfully managed all Arizona projects from interconnection approval to permission to operate.• Led meetings, facilitated the onboarding of new Interconnection Coordinators, and provided continuous guidance and support to improve team performance. • Served as the point of contact for utility communications and the subject-matter expert for the assigned region, demonstrating an in-depth understanding of utility parameters.• Problem-solve as needed to push action items through to resolution without supervision.• Drive communication between necessary stakeholders to ensure services completion while providing exceptional customer experience

Austin, Texas Area

• Raised the market's position in the company by leading huddles, training employees, and collaborating with supervisors to share best practices for improving performance.• Plan, develop, and provide training and staff development programs, such as classroom training, demonstrations, shadowing, meetings, conferences, and workshops.• Review activity reports and performance data to measure productivity and goal achievement to determine areas needing focus and program improvement.

Austin, Texas Area

• Analyze internal processes, recommending and implementing policy changes to improve operations, for a more conducive work environment.• Meet with sponsors and committees to plan the scope and format of events, establish and monitor budgets for successful events such as our E.A.S.T. Opening Reception.• Plan, administer, and control budgets for contracts, equipment and supplies.• Monitor the facility to ensure that it remains safe, secure, and well-maintained.• Operate accounting software to record, store, and analyze information.

Austin, Texas Area

• Coordinate and direct projects, making detailed plans to accomplish goals and directing the integration of technical activities for teams of up to 40 people.• Directed interviews, produced film, photography, and other media.• Recruit creatives, assign, direct, and evaluate their work, and oversee the development and maintenance of staff for completion of projects.• In charge of finances, overseeing bids, invoices, and consolidating all expenses.

• Monitor project milestones for multiple homes simultaneously prior to construction.• Performing administrative functions such as reviewing and writing reports, approving expenditures, enforcing rules, and researching all necessary utilities and permits.• Prepare budgets, bids, and contracts, and direct the negotiation of research contracts.• Consult with clients to prepare project specifications.• Review and approve contracts with cost estimates.

• Manage day-to-day activity of business such as, ordering merchandise, run inventory, design layout of space, run financial reports, media management, strategic planning.• Plan and coordinate advertising campaigns and sales promotions, preparing merchandise displays and creating advertising copy.• Provide excellent customer service.• Keep records of purchases, sales, and requisitions.• Host many successful charities and art shows working closely with artists and musicians

Ran and hosted convention as the face of a film crew, directing with partners