Responsible for healthcare delivery of adult consumers including outpatient services, and specialized behavioral programs. Oversight of customer service initiatives to ensure consumer satisfaction and effective service delivery.

Responsible for the oversight of the authorization business units that include Adult and Children Enrollment, Continuity of Care, YES Waiver, Utilization Management, and Centralized Scheduling/Call Center. Serves as a change-agent in improving access to services and enhancing patience experience.

Designed and implemented long-term outreach plan to re-establish trust with community and school. Coordinated consistent messaging and communications strategy across digital and print channels.

Streamlined business operations to enhance revenues for retail store. Identified opportunities to maximize resources and ensure better profit margins and workforce.

Chief administrator of the nonprofit overseeing San Antonio’s 300th anniversary celebration in 2018. Produced objectives and timelines with Board of Directors to commemorate four pillars of History & Education, Community Service, Arts & Culture, and Commemorative Week.

Served in executive role with broad authority and responsibility in support of City Manager goals and policy implementation. Directed administrative, budgetary, and operational responsibilities for City Manager; regularly represented and communicated on behalf of City Manager. Direct oversight of City departments including Office of Communications and Public Affairs, Library System, 311/Customer Service, Office of Sustainability, Office of the Mayor and City Council, Office of the City Manager, and Office of Environmental Policy, totaling over 300 City employees. Oversight of budgets totaling nearly $10M. Engaged with all 32 City departments including executive and managerial staff to effectuate organizational initiatives and policy implementation.