• Led a globally distributed team of 20 people to design and execute the transformation strategy of creating a Continuous Improvement culture at ADM (40,000 employees, $100 billion revenue) in North America, LATAM, EMEA, and APAC.• Regularly coached all levels of leadership (including the CFO, Vice Presidents, and other executives) to develop CI skills.• Completed over 50 successful A3s improving Safety, Quality, Delivery, Financials, & People in all business units (Manufacturing, Finance, Supply Chain, HR, IT, etc.).• Example A3 results: factory shipping backlog reduction from $5 million to $56,000 in 3 months; factory production uptime increased from 50% to 100% in 1 week; GBS lead time reduction by 92%; 83% reduction in invoicing errors; 70% reduction in Legal discharge lead time; 26% reduction in blender changeover time; 56% improvement in On-Time-In-Full.• Established a “Simple CI” curriculum taught on-premise and remotely on 4 continents.• Top CI services: Visual Management Systems, A3 Behaviors (structured problem solving), Skills Matrix, Business Process Management, Strategy Development & Deployment (Hoshin Kanri).• Conference presentation: Using Behavioral Science to Develop & Deploy a CI Strategy

• Assisted the design and execution of the Americas region CI transformation strategy.• Designed a CI services approach.• Coached leadership (including executives) and other CI coaches.

Goal: Combining Behavioral Science with CI to create powerful business transformations. • Book Contributor: “The Toyota Way, 2nd Edition” by Jeff Liker• Book Contributor: “Avoiding the Continuous Appearance Trap” by Patrick Adams• Articles: Learning From Alice, Avoiding Zombie Lean, Mythopoeic Company Values• Conference Videos: Transformation Beginnings, Demystifying Behavioral Sciencehttps://www.youtube.com/@keldaconsulting861

-Directly led a global team of 3 Managers, 6 Project Managers, and 3 CI coaches -Multi-million annual project budget for 30 Annual Operating Plan projects-Led Agile & Scrum transformations: waterfall project teams, software product teams, & IoT-Example CI A3 Projects: Patch Management, Vendor Management, CMDB, Procurement, Severity 1 Outages, IoT Product Development, & Service Management (ServiceNow) -Example Results: “Project Zero” reduced IT outages by 63% YOY -Coached all levels of leaders (CIOs, VPs, Directors, Managers) on CI skills and setting up a system of improvement for a department of approximately 800 people globally -Facilitated strategic planning workshops around the globe-Created a strategic and tactical KPI system (Safety/Security, Quality, Delivery, Cost, People/Morale)-Redesigned the Whirlpool CI methodology; branded “Simple CI”

-Led Agile & Scrum team transformations globally-Worked with executive leaders to design and implement an Agile Lean Leadership model with 20 teams globally; deployed Skills Matrix Systems with 30 teams; coached leaders on A3 problem solving. Example A3s: IT architecture, ERP implementation, and IT-caused outage reduction

-Worked with executives on strategic and tactical problem solving programs and projects-Personally coached VPs, Directors, Managers, and frontline staff on problem solving skills-Led 30 IT improvement initiatives using A3 thinking

-Led 50 operational, quality, and performance improvement projects for the 105 Primary Care and Specialty Care clinics using kaizen events, projects, and daily models. -Led the Patient Experience (Press Ganey) program for all 105 SHMG clinics -Founded and led the PI team -Partnered with Herman Miller to learn and implement HMPS (the Herman Miller Production System; a version of the Toyota Production System)

-Applied Lean and Behavioral Psychology to improve the Patient Experience Program-Managed the “Crucial Conversations & Confrontations” training program -Managed the contract with Press Ganey (patient experience survey vendor)

Withing the Priority Health insurance division, I conducted operational, quality, and performance improvement project across the entire organization.

Courses taught: Business: Organizational Behavior, Business StatisticsPsychology: Introduction to PsychologyMathematics: Algebra & Trigonometry